Business ProfileforAutoNation Toyota Mall of Georgia

This is the email I sent to the Finance Manager ****************** this morning, after leaving several messages and sending other emails.This is getting ridiculous on your part for not getting the ************* protection plan cancelled. I have NOT received a phone call or email concerning these issues. I expect this to resolved today. I have called the bank that this was financed at, and they have told me these charges have NOT been cancelled. This dealership expresses its great customer service, but that does not seem to be true. My next call will be to the General Manager *********************. Also, the service ******* has yet to get back to his asst. ******* ***** about my issue with the tires on this vehicle. I was told they were NEW, but they are not, after taking the car to my tire shop, they told me the tires were at least 2 years old and I would be lucky if I got 2 years out of them. I am having this vehicle refinanced at a much lower interest rate, which when I bought the car in November of this year, I let them know that, and ***** told me oh that will not be a probably we will just call the bank and have the charges refunded. I cannot proceed with the other financing until they have cancelled those charges. On that note, when looking over the paperwork that I had to have them email to me they did not even mention the $1899.00 charge for the vehicle protection. At this point, I am so frustrated with this dealership, and I have only had the car one month and 3 days.