Customer ReviewsforSynovus Bank

I am a legal "Personal Representative" of my father's trust... I have a copy of the "Comprehensive Transfer Document" my father signed that states all "joint accounts" will be placed into his trust. I requested past statements of my father's account to settle his estate and Synovus refuses to look at my documents from the court of Probate, and told me to speak to my lawyer and seek their assistance in this matter. Why should I have to pay a lawyer, when Synovus has a legal team that can look over my paperwork? They have given me the run around for over a year, never asked for copies of my documents, and refuse to let me speak to their legal department to see what can be done. First, I had to travel 8 hours to their location to prove who I was in person. They did not record any information to prove I went there and told me it was a joint account and was no longer my father's account. The Comprehensive Transfer Document states all joint accounts will be placed in my father's trust! I only wanted copies of the bank statements while my father was alive to settle his estate. Now, they say I need to bring the documents in person to them... most businesses do everything on line! Is this the run around "AGAIN!" Save yourself from a bank that doesn't offer you any service at all, with only automated recordings for assistance ... that doesn't help at all!

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I loved this bank and we have had our business account there since 1986. I get a certified letter last week that I have till ***/24 to close my account or it will be closed out that day. I called and they said yes but there was no reason given as to why. According to the fine print they can close you at anytime for any reason or for no reason at all. We’ve had no bad checks written and have not been overdrawn either. I now have to open a new account somewhere to deposit our checks.

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I have been a customer for over a decade...... and had business loans, savings, business accounts and several credit cards etc... I have always been very pleased when they where more like a community bank not having a corporate feel. I knew the tellers by name and they knew me. I have moved and closed all of my credit cards on December 11, 2023 which I have all my documentation (and so do they btw) On December 21, 2023 a charge was placed for a few hundred dollars. Now I am in collections and I work very hard to maintain a 800 plus credit score. It is now May 2023 and I have yet to get answers. EVERY time I call the synovus "credit collections" department" they tell me I have to pay all of the fines accrued because I have gotten mail that was not returned to them so I am liable. This makes zero logical sense. They should have closed my card on December 11, 2023 as my email states they did. I have called the branch and many others and cannot get any resolution

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Was a customer with this company for over a year. Paid my bill on time each month, the month of Feb I paid my bill at 8 pm at night on the due date and was charged a 30 dollar late fee. Called in and the representative and the supervisor was no help.

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The worst bank I ever dealt with. Bill pays took longer than usual time to arrive at destination. And when someone fraudulently tried to transfer funds from my account, they would not address it. Then when trying to cash Ira that I had bot used against my taxes, the head banker treated me very ugly.

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When you card is hacked (not the first time) and on the phone and hang up and won't take your call.... I'll be removing my personal account which has over 6k in it somewhere else! I'll put a screenshot of the phone log in case anyone needs it. Don't bank here! Before they bought out my local bank no problems! I would recommend getting out of this bank ASAP! They can talk before they say they are open 3 days ago and allow and fraudulent charge to flag your account but when it posts have no time for you! It's our money they are keeping. Change ASAP! I am! Been with the local bank before bought out over 20 years! Loyalty just changed and I will make sure my business partners know as well as everyone I know does. I have a lot of contacts and they are high up individuals and don't think there will not be some other action involved! $25 for my card to be expedited when at a local credited place will replace for free.... yeah ok. I have a savings account there that will now house my personal along with business accounts and a word of mouth goes a long way in the business I am in! You need the screenshot for when I got hung up on I got it! Good luck! 0 stars

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I would add zero Stars if allowed,a joke of a "bank". They want proof of me paying a bill twice when it literally shows I paid twice but in order for me to dispute an identical charge,I have to send an email and wait more days on top of the 4 days it took to post. Don't waste your time with these arrogant crooks

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