Business ProfileforSynovus Bank

I am a legal "Personal Representative" of my father's trust... I have a copy of the "Comprehensive Transfer Document" my father signed that states all "joint accounts" will be placed into his trust. I requested past statements of my father's account to settle his estate and Synovus refuses to look at my documents from the court of Probate, and told me to speak to my lawyer and seek their assistance in this matter. Why should I have to pay a lawyer, when Synovus has a legal team that can look over my paperwork? They have given me the run around for over a year, never asked for copies of my documents, and refuse to let me speak to their legal department to see what can be done. First, I had to travel 8 hours to their location to prove who I was in person. They did not record any information to prove I went there and told me it was a joint account and was no longer my father's account. The Comprehensive Transfer Document states all joint accounts will be placed in my father's trust! I only wanted copies of the bank statements while my father was alive to settle his estate. Now, they say I need to bring the documents in person to them... most businesses do everything on line! Is this the run around "AGAIN!" Save yourself from a bank that doesn't offer you any service at all, with only automated recordings for assistance ... that doesn't help at all!

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