We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Synovus Bank has 213 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSynovus Bank

            Bank
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1111 Bay Ave

            Columbus, GA 31901-5218

            Get Directions
            Visit Website
            (888) 796-6887

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 1:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.3/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            95 complaints closed in last 3 years

            32 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/4/1990

            Years in Business: 137

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Synovus Financial Corp. is a financial services company based in Columbus, Georgia, with approximately $31 billion in assets. Synovus provides commercial and retail banking, investment, and mortgage services through 248 branches in Georgia, Alabama, South Carolina, Florida, and Tennessee.

            Business Details

            This is a multi-location business.

            Find a Location

            Synovus Bank has 213 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1111 Bay Ave, Columbus, GA 31901-5218
              BBB File Opened:
              1/3/1990
              Years in Business:
              137
              Business Started:
              1/1/1888
              Business Started Locally:
              1/1/1988
              Business Incorporated:
              1/1/1988
              Accredited Since:
              1/4/1990
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Synovus
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Sa:
              9:00 AM - 1:00 PM
              Business Management
              • Ms. Rachelle Travis, Director General
              Contact Information

              Principal

              • Mr. Kevin Blair, President/CEO

              Customer Contact

              • Ms. Rachelle Travis, Director General
              • Mr. Kevin Blair, President/CEO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              95 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/05/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              In 2022 we paid off our **** ****** line of credit with Synovus and requested that the loan be closed and released. I received an email from the local representative that it had been taken care of. In June of this year we found out that the loan was still open and active with no balance. I requested that the collateral release statement be filed with the county and was assured that it had been completed on 6/25/24. As of 9/5/24 the collateral release has still not been filed with the county. I have tried emailing and have spoken with multiple people and this has still not been completed.
              Read More
              Read 94 More Complaints

              Customer Reviews

              43 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Fatima D

              11/05/2024

              In September I called and filed a dispute against mechanic shop ******* on not fixing my truck but I paid 860.54 split between myself and my husband. so my total was 430.00 so today I notice that my account was negative the amount so I called and questioned why when I sent in the proof I needed that synovus would require. Not only that I had representative from synovus on the call so synovus wouldn't think that I was lying as this bank is not for the customers..!!! So today I called the shop( *******) and recorded the conversation between myself and both managers and they stated that I wasn't getting my money back!!! Okay ******* stated that I wasn't getting my money back because I didn't let them finish my car which was a lie you handed me my keys and the paperwork so that's mean you were done with my truck so I drive my truck home and turned the truck little to behold truck didn't start 860.54 wasted and I'm upset so I requested my money simply because I had to pay to get my truck towed again to another shop that fixed my truck in 2 days not 2 weeks yes it cost me 456.97 but hey it was fix.. today I spoke to 5-6 six different people and a manager and I ask her if she listen to the call and she said she did and that the shop said that the charges was valid but how when my truck was fixed???? So I told her once you take your money out my account please close my account I will not recommend synovus bank to family or friends and they will no longer have my business

              Synovus Bank Response

              11/12/2024

              We have reviewed the comments left by the customer and will reach out directly to discuss.
              Read 42 More Customer Reviews

              Local BBB

              Better Business Bureau serving the Fall Line Corridor, Inc.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.