ComplaintsforColumbus Ledger-Enquirer

• Initial Complaint

  10/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've had a subscription with the Columbus Ledger Enquirer for 30 years. Within the last several months, I have not receive my paper for a period of 7 days straight. There were multiple times that I did not receive here and there but never for 7 days in a row. I've tried to call and report the issue several times but have been unable to get anyone on the phone. Today, ****/23, I called and the representative hung up on me initially. My second call was disconnected after holding for over 20 minutes. I was finally able to speak with a live person on my third call only to have them tell me that I owed $9.33 and it must be paid. I requested this balance to be waived as I do not feel I should be obligated to pay this balance especially due to all of the issues I've encountered. John was the first representative who was extremely rude and repeated multiple times "you do not want to mess up your credit". It took me asking repeatedly to speak with a supervisor before he finally transferred me to Melanie. Per Melanie, she agreed to waive the small balance and cancel my account. The confirmation # is ****. It should not be this difficult to cancel a subscription. Columbus Ledger Enquirer customer service is ridiculous.

  Business response

  10/04/2023

  We sincerely apologize for the poor service Mr. ****** received.  We will follow up on this regarding the conversations with customer service.  Checking Mr. ******'s account, the stop has been entered as of *****/23 and the balance has been cleared.

  Thank you,

  The Ledger-Edquirer

   

  Customer response

  10/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  08/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I just received notice starting ** ******** we will receive the paper by US mail, already late news, add another day to the lateness. I tried to cancel the year but they have "no refund policy". I did not pay for the US mail to deliver, my paper lady is what I paid for!!

  Business response

  08/29/2023

  To BBB:
  
  Thank you for bringing this issue to our attention. It’s vital that we hear from our customers when they are not satisfied with the services. We received the complaint on ******* with assigned ID *********
  
  
  Customer Account Number: *******
  ******* ******

  We have cancelled the subscription effective on *****23, at the request of Mr. ****** and have submitted a refund request in the amount of $329.84.  We ask that our customers allow up to 20 working days to receive their refunds.  We apologize to Mr. ****** for any inconvenience caused him in regards to this matter. 

  Sincerely,

  Susan S*** Customer Experience Specialist

  Customer response

  08/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  11/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Consumer continues to receive bills after cancelling her subscription because the paper weren't being delivered. It hard for her to get someone on the phone and would like to speak to someone directly from the Columbus office not out of the country

  Business response

  12/02/2022

  Business Response /* (1000, 5, 2022/11/22) */ The balance was already cleared from the customer's account on ********. We will also put on the Do Not Contact listing.

• Initial Complaint

  10/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was a subscriber of the newspaper for app.50 years. my subscription abruptly stopped several years ago. I continued to be billed. I have talked to representatives of the ledger from china or somewhere unknown. everyone i have talked to said the were going to get to the bottom of the billing problem and i would get my paper if i continued the subscription. I can not say how many times this has been repeated. I want the bills and collection calls stopped since i have not gotten a paper in two or three years. I was an********************** and i do not expect this kind of treatment nor do i deserve it

  Business response

  10/31/2022

  Business Response /* (1000, 5, 2022/10/21) */ We are very sorry for the delivery issue. This is not the kind of service you deserve and we will double our efforts to start your delivery service. We are committed to providing world-classservice and we apologize that we recently fell short of your expectations. We have noted the delivery problem on your account and contacted the distributor and the carrier on the route to address this issue.The balance owed on the account has been removed due to service not starting. Thank you, Ledger-Enquirer Consumer Response /* (3000, 7, 2022/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same response i received each time I complained to the contact from the Ledger over the telephone and that has been many times. and as a matter of fact I just received another bill today ********* Please stop this subscription Immediately! Business Response /* (4000, 9, 2022/10/25) */ We do apologize for the billing and delivery issue you experienced with your newspaper subscription. It's important that we hear from our customers when they are not satisfied with services. Our records show all balances have been cleared and the account as has been stopped per customers request for the Ledger-Enquirer #XXXXXXX. We do apologize for any inconvenience this may have caused and will be glad to help you in the future should you have other questions or concerns.Thank you, The Ledger-Enquirer Consumer Response /* (2000, 11, 2022/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  09/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I started a 13 week subscription on June X XXXX for Wednesday & Sunday Papers. That should have been 26 papers. To date I have made 10 phone calls to their customer service complaining about not receiving a paper, the customer service agents have extended my subscription 4 more weeks. The problem is that I do not get my paper in the mornings or in 4 times I get the paper a day late. My question is why I can't get the paper at 6am on the day it is due.

  Business response

  10/07/2022

  Business Response /* (1000, 5, 2022/09/15) */ Dear Mr. *****, We are very sorry for the delivery issue. This is not the kind of service you deserve and we will double our efforts to improve the delivery service in your area. We are committed to providing world-class service and we apologize that we recently fell short of your expectations. We have noted the delivery problem on your account and contacted the distributor to address this issue with the contractor. We appreciate your patience and continued loyalty to The Macon Telegraph. Sincerely, *******************

• Initial Complaint

  07/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This complaint involves business practices used by the Columbus Ledger Enquire We have been billed for services not rendered or services which can be rated "poor" at best. They even sent a notice saying "we miss you" so obviously they noticed that we were not interested at the time. We received an "overdue" notice so I sent a letter to billing in ******** stating that we have indeed made payments on five separate occasions since Feb of last year to total $351.46. Mind you, these were not for all days, but some Wednesdays and Sundays. Sent bank entries of payments made and processed through bank, etc., with my email address and mailing address on letter (July *** Have received no response from company regarding issue. Also, being billed for digital subscriptions I did not request. Have sent email to local point of contact stating issues with newspaper delivery. Papers left in the rain, papers not delivered, having to pay to get extra paper to replace paper already paid for (email dated on/about 5 **** 2022). I did call before sending email and got an "we will credit your account" and "Yeah, we have had problems in the area". No response. Second letter (this time certified and signed for) basically repeating contents of first letter. So far, no response. I do not know if this is intentional or if they have really, really bad management practices and customer service. I tend to believe that both apply. NOW, we are getting notices, via text and in writing, that money we owe has been turned over to a collection agency. What the heck. I leave my subscription run out and NOW we are getting newspapers like clockwork on Wednesday and Sunday. I would imagine getting unsolicited services falls under 39 US Code 3009. Apparently, companies do this so much they had to come up with a law to combat it. Columbus Ledger Enquirer needs to be audited and books and business practices studied. This company is the worst I have encountered.

  Business response

  08/24/2022

  Business Response /* (1000, 8, 2022/08/05) */ We do apologize for the billing issue you experienced with your newspaper subscription. It's important that we hear from our customers when they are not satisfied with services and we have addressed this issue. Our records show all balances have been cleared for the Ledger-Enquirer and *** ************ We do apologize for the inconvenience this may have caused and will be glad to help you in the future should you have other questions or concerns.Thanks, Ledger-Enquirer

• Initial Complaint

  04/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Called customer service around **********,2022 to cancel service. Was told service would end on ***********,2022. Somehow the delivery person was not notified and kept delivering the paper. Called again and they finally stopped delivery but now they are harassing me for the extra papers that was delivered past the ***********,2022 stop date. It was not my responsibility to notify the delivery person, it is the Ledgers responsibility therefore I am not responsible for the additional papers that were delivered by mistake.

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/04/21) */ We do apologize for the billing issue you experienced with your newspaper subscription. It's important that we hear from our customers when they are not satisfied with the services. We are sorry that your delivery was not stopped and we have addressed the issue. Our records show all balances have been cleared for the LEDGER-ENQUIRER********1. We do apologize for the inconvenience this may have caused and will be glad to help you in the future should you have other questions or concerns.Thanks,LEDGER-ENQUIRER

• Initial Complaint

  04/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My account number with the Ledger-Enquirer is ***-XXXXXXX. I pay $219.23 for 8 weeks of paper delivery. I have consistently not received a paper in the last several months. In the last month alone there was 4 days in a row no paper and at lease once a week no paper. I have not received a Sunday paper for the last 3 weeks and have not received a paper for the last 3 days. I have called their customer service and am told they will escalate the problem and contact the district manager but I still don't receive a paper. I do not want to read a digital copy. I pay a subscription fee for a paper copy. I would like to receive what I have paid for.

  Business response

  07/27/2022

  Business Response /* (1000, 5, 2022/04/20) */ I do apologize for the delivery issues you are experiencing with your Columbus Ledger newspaper subscription. It's important that we hear from our customers when they are not satisfied with services and we will address this issue. I have contacted our Logistics team to correct the service in your delivery area and have extended your subscription. Again, I do apologize for the inconvenience this may have caused. We will get this fixed.

• Initial Complaint

  03/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  The consumer has had delivery problems with the business since **** ****. They are trying to reach the business without any resolution and would like to stop receiving the paper.

  Business response

  04/13/2022

  Business Response /* (1000, 5, 2022/03/03) */ We do apologize for the billing issue you experienced with your newspaper subscription. It's important that we hear from our customers when they are not satisfied with services and we have addressed this issue. Our records show all balances have been cleared for LEDGER-ENQUIRER #*******. We do apologize for the inconvenience this may have caused and will be glad to help you in the future should you have other questions or concerns.Thanks,LEDGER-ENQUIRER Consumer Response /* (2000, 7, 2022/03/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩