Business ProfileforColumbus Ledger-Enquirer

I've had a subscription with the Columbus Ledger Enquirer for 30 years. Within the last several months, I have not receive my paper for a period of 7 days straight. There were multiple times that I did not receive here and there but never for 7 days in a row. I've tried to call and report the issue several times but have been unable to get anyone on the phone. Today, ****/23, I called and the representative hung up on me initially. My second call was disconnected after holding for over 20 minutes. I was finally able to speak with a live person on my third call only to have them tell me that I owed $9.33 and it must be paid. I requested this balance to be waived as I do not feel I should be obligated to pay this balance especially due to all of the issues I've encountered. John was the first representative who was extremely rude and repeated multiple times "you do not want to mess up your credit". It took me asking repeatedly to speak with a supervisor before he finally transferred me to Melanie. Per Melanie, she agreed to waive the small balance and cancel my account. The confirmation # is ****. It should not be this difficult to cancel a subscription. Columbus Ledger Enquirer customer service is ridiculous.