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          Urban Air has 1 locations, listed below.

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            • Urban Air

              1627 Bradley Park Dr Ste 1 Columbus, GA 31904-3072

            Business ProfileUrban Air

            Recreation

            Contact Information

            1627 Bradley Park Dr Ste 1

            Columbus, GA 31904-3072

            Visit Website
            (706) 341-1124

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1627 Bradley Park Dr Ste 1, Columbus, GA 31904-3072
            BBB File Opened:
            5/1/2023
            Business Management
            • Mr. Tommy Rogers, Owner
            Contact Information

            Principal

            • Mr. Tommy Rogers, Owner

            Customer Contact

            • Mr. Tommy Rogers, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/24/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I’ve tried contacting urban air for over a month now. No one from the organization has been able to help me with my concerns. I visited urban air on Aug 5th and was very disappointed in the service. I paid a lot of money and was not able to enjoy any of the attractions due to the employees not being at there designated post I complained about this while there but still no one listen or was able to allow us on the attraction. My sons and I had to wait over 20 minutes for one ride before someone finally came over to let us on. This was the worse experience and want my money back!!!
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Denise M

            04/28/2024

            I am filing a complaint because whenever I signed up for the membership back in April 2023 it didn’t clearly state I would have to be in a 12 month contract. Next trying to cancel this membership has been extremely too difficult. It should be just as easy to cancel a membership as it is to start one. Customers should not have to call corporate office to get a membership cancelled when all it took was a click of a button to start it online. Something has to be done about this. Money is continuing to be drafted without anyway to stop it.

            Urban Air Response

            04/29/2024

            ******, I am sorry to hear of your frustration with the Membership Program. You are able to cancel your membership via the Urban Air Contact Us form on our website. Select "Membership Question" and request cancellation. By selecting "Membership Question" your message will be routed directly to Urban Air corporate who administers the Membership program. The 12-month requirement of the membership program is disclosed at the time of registration. I am sorry if this somehow created confusion. Urban Air Columbus Leadership Team

            Local BBB

            Better Business Bureau serving the Fall Line Corridor, Inc.

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