We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Flood-X, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFlood-X, Inc.

            Fire and Water Damage Restoration
            BBB accredited business

            Contact Information

            852 Bailey Woods Rd

            Dacula, GA 30019-1232

            Visit Website
            Email this Business
            (404) 925-9207

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 6/11/2010

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Flood-X, Inc. provides water damage and removal, mold testing, air testing, mold remediation and reconstruction services. 

            Products & Services

            Restoration, Home Improvement, Water Damage

            Business Details

            Location of This Business
            852 Bailey Woods Rd, Dacula, GA 30019-1232
            Email this Business
            BBB File Opened:
            7/2/2009
            Years in Business:
            27
            Business Started:
            8/22/1997
            Business Incorporated:
            8/22/1997
            Accredited Since:
            6/11/2010
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Ms. Jennifer D. Renwick, Owner
            Contact Information

            Principal

            • Ms. Jennifer D. Renwick, Owner

            Customer Contact

            • Ms. Jennifer D. Renwick, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 12/24/22, we had a water pipe burst. Our insurance company recommended FloodX for water mitigation. The company came out on 12/30 when the area was already dry. They had to do very little: take 3 baseboards off; take 3X3piece of carpet padding out; place 3 fans down for just in case drying; take a 1X1 piece of ceiling to make sure it was dry, which it was. The company inflated costs to meet the amount that insurance company had allotted for this work. Some of the charges were for services that never occurred.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jessica E

            05/28/2023

            If I could give less than one star I would. ******** is very unprofessional and rude. They went to my sons house to fix a leaky pipe and charged $600 for 30 minutes of work. Then when questioned about the price of a 30 minute repair she started cussing at him and telling him how he was not a good man of the house. What kind of business is this?! I will be contacting the better business bureau and making sure no one I know uses this company. How do you speak so rudely to a 20 year old couple who just purchased their first house?! If you ask me she is nothing short of a bad business lady and a complete bitch!

            Flood-X, Inc. Response

            05/31/2023

            Unbelievable. First and foremost please get the entire story straight become starting with defamation and slander . Summer ( the client) you the mother ? And your soon to be son in law ? Started the conversation with some F bomb . I educated him on how to respond and not react to a situation that he was not fully involved in . Summer called to get a quote on plumbing repair to a pipe in her Crawlspace. A 600 quote was given and she accepted the quote and scheduled for the plumber to come out on Friday at 2 pm . He is a master plumber and charged accordingly. There was no hidden charge nor a surprise charge . It was quoted and accepted . Work was completed satisfactory and when it came time for payment there was an issue ? The boyfriend called me several names and used some inappropriate adjectives . I corrected him and advise him on how to speak like a gentleman. Unfortunately some things can not learn or taught . The review is to rate a service . Not on how you choose to speak to an individual in a particular trashy fashion. Unacceptable and uncalled for …..name calling does not change the situation nor will it help .

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.