Business ProfileforShaw Industries, Inc.

We moved into our new home in 2019, the main floor is completed with Shaw Plank Flooring. As of a few weeks ago, the floor started to come apart. We reached out to the installation company (******** ***** ******) in Louisville. They stated the floor is not repairable and the flooring was defected due to missing edges that lock the floor together. They filed a mill claim with Shaw Flooring. Shaw flooring sent out a third party to review the floor, ask questions and take pictures. A few days later, I was told the claim was denied due to the subfloor being out of tolerance for their specs and the subfloor caused the planks to break due to the floor not being flat. No where in the warranty is it stated this is not covered. It states after 2 years, if a defect should be found that is covered and repair is not practical, the company can replace or refund the purchased prices for the affected area. Due to the areas breaking at the edges, the whole floor is coming apart. This is unacceptable, ******** ***** ****** and Shaw Flooring is not taking accountability or are not providing floors that last over 5 years. We have no big pets (2 cats) , no little kids and have not done anything to cause this. I have provided proof with pictures to both companies.