Business ProfileforThe Black Art Depot

Placed online order (# *****) with The Black Art Depot (TBAD) on 10-5-21 for $48.97 incl. shipping. Discovered on 10-19-21 that **** claimed to have delivered the order inside my mailbox on 10-12-21. However, Id never received it, and the items I'd ordered were too large to fit into my tiny, wall-mounted "cluster mailbox" inside my condo lobby. Contacted TBAD by email on 10-19-21 to explain that the **** delivery notice was inaccurate, and I hadnt received order. I also filed a claim with **** (that **** has not resolved to date). I continued to update TBAD on the matter via email. On 11-5-21, **************** (CS) indicated via email that they had filed a trace for the package with ****. I subsequently received a phone call from CS in late 11-2021 informing me that they would reship the items in my order and file an insurance claim with ****. CS also explained that two of the items Id ordered were now out-of-stock. I was asked to select replacement items of the same value, which I did. However, I never received the reshipment. I followed up with CS via email on 12-12-21. CS responded to my 12-12-21 email on 1-6-22 and stated that they had spoken with order fulfillment and confirmed that my order would be reshipped. They also indicated that they would get back to [me] with updated tracking details. It is now 3-17-22, and I have not received the reshipment that was promised in 11-2021 or any updated tracking details. I tried calling TBADs ***** CS number to speak with a live person, but a recorded message informed me that I had to email CS instead. Since 1-6-22, I have followed up via an email to CS on 2-4-22 and again on 3-4-22, but CS has not responded. I am appreciative that TBAD agreed to reship my missing order, but I am extremely disappointed that I have not received the reshipment of my order after more than 4 months. I am also very disappointed that it has been more than 2 months since CS has responded to any follow-up emails.