Business ProfileforGlobal HVAC, Inc.

I am filing a formal complaint regarding the unprofessional, hostile service and lack of response received from Global HVAC ***.The technician they sent out on July 7, 17, and 27, 2023 displayed a dismissive, irritable attitude during multiple service visits. He failed to properly diagnose the problem which resulted in useless repairs costing me over $360 in Freon. This company also excessively delayed appointment times. My calls to the office went unreturned, causing me to wait over 3 weeks without ** service during summer heat.I hired an independent technician who immediately determined the ** unit needed full replacement - a diagnosis Global HVAC *** should have made on the first visit. His incompetence caused me financial loss and frustration.Most egregiously, when I was contacted by owner ********************* to address these issues, he called me back and proceeded to speak to me in a combative, rude manner, insisting no mistakes were made. He took no responsibility for the company's lack of response.This company provided unprofessional, deficient service resulting in an unacceptable customer experience. **************** compounded the situation with his abrasive, unapologetic attitude during my call. I look forward to a satisfactory response to include a refund of a portion of the charges I incurred outside of my home warranty company.