Business ProfileforInstallation Made Easy, Inc.

I apologize for NOT writing this sooner, but I must voice how terrible this company treats their customers. ************* has this company available for their labor. I reached out and arranged to use them to lay a luxury vinyl floor in my home. They were tardy the first day and one of the 2 workers never left the truck to help. The lunch break turned into hours. the second day, he brought a different helper and she seemed to work. The ************* shopping list of supplies was incorrect, so I had to leave them alone in my home to go to ****** for the correct items. The job was finished and seemed okay. I had to empty all closets for the floor work to be done. I noticed a monogramed bathrobe was missing. I had one closet emptied into a bathtub and realized when putting the clothes away it was missing. I waited a bit before called the company hoping I was mistaken. There was also a piece of tile chipped in the process from a hallway. The customer service person, named *****, accused me of making up the bathrobe story and said the chip was already there (I sent a photo of the chipped tile). I knew the bathrobe was stolen and I would never get it back but I wanted them to know. She was very rude, ugly, and accusatory to me. She sent someone out for the tile and he filled it in with grout that doesn't even match. Their policy is to send the original person to fix the error. Not surprisingly, the man that laid the floor was no longer with the company.I would never recommend this service!