Business ProfileforJim Ellis Motors, Inc.

In mid-August, I took my car to **** in Marietta for a recall service. During the visit, they quoted various repairs that hadnt been noted in an inspection just ***** miles earlier, despite no check engine light or prior issues. Afterwards I noticed a scraping sound on the right side and popping noises. It turned out the plastic cover wasnt bolted back on /scraping the tire. When I contacted the advisor, he claimed it was like that previously, suggested I pay for a replacement. I left a review noting my dissatisfaction, which prompted a call from the manager. He asked me to bring the car back in to inspect the cover. Which I refuse to do at the time given my experience with the advisor. I also mentioned the popping noise, which he attributed to the turbo, stating it was common in high-performance vehicles. Shortly afterward, my check engine light came on, so I contacted the mgr again. He cleared the code but said to return if it reappeared. When the light came back on, I took the car to a different shop in S.C. where they found a broken secondary hose clip that had caused the issue. They fixed it, but the popping noise persisted.During a recent oil change with a free inspection, tech found faults under the car and asked about previous work. When I mentioned the recall, they noted it wasnt documented on my Carfax and needed more information before proceeding. I called Audi Marietta to request a detailed service record, but the manager wasnt available The secretary said shed relay my message to the advisor and that Id receive an email with the service details within an hour, but I still havent heard back.Since receiving my car back, Ive been hesitant to return due to ongoing issues. I spent $3,000 to fix a broken clip and may need another $2,500 for additional repairs. Im also unsure if the recall was ever completed, as it doesnt appear on my Carfax. This experience is concerning for a high-end dealership, and it has left me wary of all service providers.