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            Business ProfileNalley Toyota Stonecrest

            New Car Dealers
            BBB accredited business

            Contact Information

            7969 Mall Parkway

            Lithonia, GA 30038-2541

            Visit Website
            (678) 708-4800

            Business hours

            9:00 AM - 8:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            12:00 PM - 5:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/1/2018

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Nalley Toyota Stonecrest is a new and used car dealership.

            Products & Services

            New Cars

            Business Details

            Location of This Business
            7969 Mall Parkway, Lithonia, GA 30038-2541
            BBB File Opened:
            10/14/2002
            Years in Business:
            22
            Business Started:
            10/14/2002
            Accredited Since:
            11/1/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Stonecrest Toyota
            • Asbury Automotive Group
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            12:00 PM - 5:00 PM
            Business Management
            • Marsha Wilson
            • Ricky Williams, General Manager
            • Hugh Palmer, General Manager
            Contact Information

            Principal

            • Marsha Wilson

            Customer Contact

            • Hugh Palmer, General Manager
            Additional Contact Information

            Fax Numbers

            • (678) 708-4810
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            24 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/10/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a vehicle at Nalley Toyota in Stonecrest back in February and the finance manager defrauded me and added on packages that I did not request which increased the total amount of the loan. Furthermore, I requested the breakdown of the loan and he gave me a sales contract without the page that contained the itemization of the loan. After reaching out the the General Manager and setting a meeting with him about the issue, I drove over an hour and was stood up and was told he was "sick". At this point, the Sales Manager took over the issue and sent me emails stating all of the extra packages that were added fraudulently were cancelled and that it would take up to 8 weeks to see the balance reflected on my account. It is now September and my balance has not changed. I also have all of the emails between myself and the dealership surrounding the situation.
            Read More
            Read 23 More Complaints

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            June B

            10/30/2024

            Greedy people who work at Nalley Toyota in the financial department and Toyota allows it. Taking advantage and saying that you are in Ministry is evil and demonic. My credit Score is great yet that thing who work in the financial department did me wrong by selling me a car for 7.34% interest rate. They all think it's funny. This Toyota at StoneCrest says they don't have a return policy. Very dishonest. Be very careful.

            Nalley Toyota Stonecrest Response

            10/31/2024

            I understand your concerns and regret that you feel dissatisfied with the financing process. I want to clarify that you qualified for the highest tier and the lowest interest rate possible. The 7.34% rate was what the bank offered for the maximum 78-month term, and we did not mark it up to gain any additional profit. We aim to conduct professional and honest business, and Id be happy to discuss this further to address any remaining questions or concerns.Sincerely,**** ****** General Manager, Nalley Toyota Stonecrest **************
            Read 7 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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