Business ProfileforNGF Distributors

I purchased Neptune Elite Coastal flooring in 2018 from ************************ *** (65 *********************************** *********************** w770-683-9244). They do not have installers. I had the flooring laid in my 3 season room by a professional company ************************************************************************************* ************ cell770616-1860 or ************). CSM put a vapor barrier under the flooring and laid the floor according to instructions. There is one piece of the flooring that buckled and is creating a trip hazard and another two looking like they may cause a problem. I requested repairs to the three pieces of flooring in July of 2022. As of today, I have had no satisfaction. Timeless referred me to *********************** of NGF distributors(1230 *************************************************************************** 770-4758638w ***********). **************** came to my home and took pictures and said he thought the warranty would cover the problem. He had to verify it with Mr. *********************** of Neptune flooring. ******************** refused the repair. I asked **************** to send me the photos he took so I would have some idea as to how ******************** had come to that conclusion. **************** said he would send the photos but even after frequent reminders I never received them. I chatted with ******* and asked for Mr. ********* phone number. The representative would not give me his number, or the company Presidents name, or the address of the company. I made one more attempt to get answers from Neptune on Jan 24th . with no reply. The lifetime warranty is on the Neptune website.I hope you can help. I need the 3 boards replaced before someone trips and is hurt