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Find a Location

Coolray Heating & Air Conditioning has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Coolray Heating & Air Conditioning

      1787 Williams Dr Marietta, GA 30066

      BBB Accredited Business
    • Coolray Heating & Air Conditioning

      1645 Williams Dr Marietta, GA 30066-6208

      BBB Accredited Business
    • Coolray Heating & Air Conditioning

      1400 Northbrook Pkwy STE 380 Suwanee, GA 30024-7232

      BBB Accredited Business
    • Coolray Heating & Air Conditioning

      1595 Commercial Ct Jonesboro, GA 30238-6592

      BBB Accredited Business

    Business ProfileforCoolray Heating & Air Conditioning

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.78/5stars

    Average of 27 Customer Reviews

    Customer Complaints

    52 complaints closed in last 3 years

    22 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/1991

    Years in Business: 58

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We service and repair all makes and models of HVAC, plumbing, and electrical systems.

    Products & Services

    Air Conditioning, Heating, Plumbing, Electrical

    Business Details

    This is a multi-location business.

    Find a Location

    Coolray Heating & Air Conditioning has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Coolray Heating & Air Conditioning

        1787 Williams Dr Marietta, GA 30066

        BBB Accredited Business
      • Coolray Heating & Air Conditioning

        1645 Williams Dr Marietta, GA 30066-6208

        BBB Accredited Business
      • Coolray Heating & Air Conditioning

        1400 Northbrook Pkwy STE 380 Suwanee, GA 30024-7232

        BBB Accredited Business
      • Coolray Heating & Air Conditioning

        1595 Commercial Ct Jonesboro, GA 30238-6592

        BBB Accredited Business
      Location of This Business
      1787 Williams Dr, Marietta, GA 30066
      BBB File Opened:
      1/1/1976
      Years in Business:
      58
      Business Started:
      1/1/1966
      Business Incorporated:
      6/30/1999
      Accredited Since:
      12/1/1991
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. Kimball Rice, Service Manager
      • Mr. Kyle Caldwell, Chief Marketing Officer
      • Timothy Smith, President
      Contact Information

      Principal

      • Timothy Smith, President

      Customer Contact

      • Timothy Smith, President
      Additional Contact Information

      Fax Numbers

      • (770) 424-7474
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      52 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      27 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Samantha G

      1 star

      10/17/2024

      Coolray used to be a good company. But all they do is have their people come in and tell you that you need to upgrade for air when they are checking your heat by Jan. ***** after Jan prices are going up 45% and you will need new copper. This is not the company I want to be with anymore. Also you schedule a appointment for one date and they call you to tell you they are changing it due to calls in the area of people with no heat. Maybe have need to be trained for better ***************** Ask first don't demand that you need to change the appointment. No wonder why their employees are always quiting. After my maintenance contract is done I'm looking for someone else.

      Coolray Heating & Air Conditioning Response

      10/21/2024

      Thank you for your review, there are times we have to reschedule your maintenance appointments, we only do this on extreme temperature days that customers with 1 systems have no heat or no cooling, we often compensate our customer for these inconveniences. As far as the replacements on the units, I can't speak to due to I am unable to look up your account. Please feel free to reach out and ask to speak with someone in our customer relations department.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

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