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            Business ProfileReal Page Utility Management

            Public Utility Consultants

            Contact Information

            PO Box 6969

            Marietta, GA 30065-0969

            Visit Website
            Email this Business
            (800) 418-5393

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            PO Box 6969, Marietta, GA 30065-0969
            Email this Business
            BBB File Opened:
            3/5/2019
            Contact Information

            Customer Contact

            • Chinenye Kanu, Paralegal
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/28/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            The organization has continued to create falsified billing documents stating that I have utility bills from an apartment complex that I moved from more than 6 months ago. I have submitted documents from the apartment complex and the apartment complex has also informed the organization that the bills are not accurate. However, the company continues to bill me and state that it is due to their system being unable to correct their error. The organization stated the issue would be fixed several months ago (November 2023). It is currently February 2024. Account Number **********
            Read More
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Joe T

            06/20/2023

            Unethical company charges using Ratio Utility ******* Services that does not charge for utilities you actually use. It charges a rate based on occupants and square footage with additional arbitrary fees added **. So now my gas bill is $90 from March 16-April 14th even though it never reached $20 in any month in winter. *** asked for detailed statements from the gas provider but they wont send it to me.

            Real Page Utility Management Response

            02/29/2024

            Thank you for your BBB review of ***********.
            As a third-party utility management company our goal is always billing accuracy. This means we bill based on the charges from each provider we manage.All of our utility billing is a direct reflection of bills given to *********** directly from your utility providers. We always provide *************** to each bill associated with each charge. If you would like a clearer view of this billing, PDFs are available to be viewed under the My Bill tab on your *********** account. With this, we have confirmed that your invoices with *********** are accurate and a clear representation of what has been created by the provider. 
            In order to better assist with your specific question and/or concern, we encourage you to contact our *************************** via phone at ************, chat at ***********.com, or email us at *********************

            Local BBB

            BBB Atlanta & NE Georgia

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            BBB reports on known marketplace practices.

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