Business ProfileforZerorez Atlanta

8/8/2024 ZEROREZ delivered my Imported rug and my rug was in unbelievable condition, the delivery guy was very nice and he downloaded the cleaning process of my rug being cleaned. My rug was the last rug in the line and also in front of the floor drain that all the dyes and nastiness was above my rug and the filth was running through my rug which ultimately stained my rug horribly. I reached out to the company location in *********** and mgr. ******* *** offered NO resolution or responsibility, I contacted the main office in ********,** and could only speak with the receptionist who would not give me the name of the **** manager or someone that can make this mistake right or even transferred my phone call to them.. My other option was to contact an Import Rug expert that saw the photos and he said to me sadly that my rug can not be restored or cleaned and explained to me what happened that cause this permanent damage to my rug.This is ZEROREZ shady company and it saddens me that because of their terrible business actions of how they are dragging their employees down with them. This is a company that should be made to make restitution to me and all the other customers that has encountered this companys negligence of preforming quality workmanship.I will seek further avenues to recover my loss and I hope others that are reading this will do the same.Sincere Regards, ***************************