Business ProfileforUSA Moving Corporation

This complaint is about a settlement payout for lost and damaged items on a claim that we filed on August 14, 2023, and agreed to settle for $446 on 10/11/23 for a move spanning from 7/3/2023 to 7/16/2023. Although the agreement with the company specified that claims needed to be filed within 9 months, we contacted a representative following the move to establish a claim and we were told that we needed to submit the claim within 30 days.We were charged the amount quoted, and the agreement clearly stated $0.60/lb for any lost/damaged items. We've been promised payment, but have not received anything, even after follow-up.8/14/23 - Emailed claim within 30 days of receipt of move (with description and photos), no response 8/17/23 - Follow-up email, no response from original claim email, no response 8/22/23 - Follow-up email, no response from original claim email, no response 8/25/23 - Received a call from the compliance mgr. Reviewed the process and needed information to investigate coverage and claims process through 3rd party homeowners insurance 9/15/23 - Contacted compliance mgr to move the process forward and finalize the claim 9/24/23 - A settlement offer of $446 was made.10/11/23 - Emailed acceptance of $446 settlement.11/18/23 - Emailed the compliance mgr asking for an update, and he confirmed that no payment had been paid.12/4/23 - Followed up with the compliance mgr via email, and he confirmed that no payment had been made but that it would be paid.12/8/23 - Followed up via email asking about payment on the settlement, no response.12/22/23 - Followed up via email and phone asking about payment on the settlement. They asked that I email the settlement details to them again and that payment would be processed the following week. I forwarded it again as requested.1/22/24 - Followed up via email and phone again asking about payment on the claim, no response.1/24/24 - Phone calls go unanswered 1/25/24 - Phone calls go unanswered