Business ProfileforServpro Of East Cobb

I contracted ServPro to mitigate water damage and sanitize the area impacted. During the mitigation I told the technicians to be careful around the aquariums because I did not have the means to move them should the flooring be damaged under them.They haphazardly ripped up the *** around them despite the water not reaching that far back into the room. This cause unnecessary damage to the *** which cannot be repaired without moving the aquariums. I informed ServPro of this after calling 4 or more times to get in touch with the owner, ******. She sent out ****** who agreed they shouldn't have demoed the floor the way that they did and would see if they could get their guys out to move the tanks and repair the floor He followed up about a month later, and I had already repaired the floor with a temporary fix of putty in the damaged spots. I'd still like the floor repaired the correct way, but I offered to accept a monetary discount in lieu of the actual removal and repair because the timeline was so drawn out. I never heard back from ****** after this phone call. I then received an email saying I owe then $450 lien fees and $260 in late fees despite the fact that we've been actively and openly discussing a resolution to the problem they acknowledged that they caused. I have not once said I wouldn't pay, only that something needed to be done to remedy the situation. To which ****** and ****** both agreed. To go from "I'll talk to the team and see what we can do here" to "you owe us $700 more and we've put a lien on your home" without any contact in between is unreasonable and criminal.They're also charging 2.5% interest monthly despite my contract saying 1.5% is the maximum. Similarly, they never returned to the home to complete the sanitization I ended up mopping with bleach to sanitize the impacted areas.Please assist