Business ProfileforCanady's Heating Air & Plumbing

We paid $572 to Canady's for a plumbing clog. Three associates tended to the issue with no resolution but additional charges. We took this into our own hands and cleaned out the area of backup which was a small hole to see that the drain was horizontal and not downward in this hole. Canady's associates did not make an attempt to clear or even find the hole. This problem was resolved by another local plumber with a drain snake for $170 I have reached out over the last month and spoke with a manager **** after likely 5 attempts to reach him. We were told we would receive a partial refund which I still said was unsatisfactory, yet said please refund for part of the service as promised. I also asked to speak with his manager, ***, and was told I would receive a call. We have not received the refund or a follow up call. All in all, my patience has worn thin with their customer service and need assistance in follow up as nothing was done and we were charged more than $500. I choose Canadys because "Our goal is to provide our customers with the best customer service experience they have ever received from any company in any industry!" That has not been the case and stating such gave me confidence in their service and commitment to quality, but have not received that as assumed.