Business ProfileforHawaii Shark Encounters, Inc.

Good afternoon. We faced very incorrect treatment and illegal debiting of funds. January 31, 2022 in Hawaii, we paid for the tour. Agency: Hawaii Shark Encounters Excursion purchased day-to-day. That is, in the morning, on the way to the port, they chose the nearest time. The tour was at 9 am. After the purchase, the agency sent information, where it was written that it was mandatory to arrive at the port ***** minutes before the start. We called the agency, explained the situation, what was bought at the moment, that we did not lay ***** minutes on the road. They said try to arrive as early as possible, but if you are late, we will put you on the next excursion. We arrived at 9 am, 8:58 to be exact. The boat has already left. We contacted the agency again, this time there was no trace of courtesy and the only solution, as cheap as possible, that they offered was to withhold $ for not arriving on time (that is, refusing to return the funds paid for the excursion in full). We contacted ********** with a dispute, the operation was canceled. But after 2 months, a message came from the agency that they were petitioning Chase to write off money with the threat of going to court. As a result: $290 written off. This is a very wrong attitude. And for people on vacation, it is simply unacceptable. Conditions for early arrival appeared after payment. I understand that this is normal practice. And I would calm down if we bought in advance and overslept / were late. But this excursion was purchased day-to-day, a couple of hours before departure. What we reported in advance to the agency and explained the situation. In this regard, I ask you to return the money in full, written off for the service not rendered.