Business ProfileforRescue One Restoration

If I could give minus stars I would. Flood in my apartment back in May 2021. The demolition crew, **** was awesome. Kept in touch daily, told us what he was doing, what time he was arriving the next day and what he will accomplish. They were complete in mid June 2021.Beginning July 2021, ***********************, Estimator and Contractor for Rescue One Restoration, informs tenants and I the job will *********** to 8 days to put new bottom portion of drywall on the walls, new base boards, place floor vinyl tiles back, replace flood damage door, replace bathroom vanity. Everything back to how it was prior to the flooding. He also stated to tenants and myself their would be four people on the job. Tenants stayed out the way and stayed in the living room where there was no damage. Through out the entire job, only one person showed up. Shows up later than he informed tenants, takes smoke breaks, disappears for couple for an hour, hangs out in Access parking for Apartment bldg and leaves around 2 or 3pm. Needless to say, a month later and the tenants left for less than two weeks for their vacation but ***** couldn't get anyone to work the job. When we confronted ***** on why there is only one person working, he stated he will bring more people in. He brought in one other person for a day, then a different person for a day when we complained. Throughout this portion of time, his worker kept asking myself or the tenants what he was supposed to do. I was shocked that the contractor had little to NO communication. We found out that ***** did not have a team and was sending other workers from other companies to the job.In August, continue delays and sloppy work. Drywall bulging, messy mudding, install one of the toilet back so crooked and started a leak. No floor tiles replaced under the appliances. Sloppy, horrible pain jobs that did not match. His worker tried to paint around a flat screen TV. The worker keeps calling asking for the vanity, I tell him he needs to ask his boss. So unprofessional. ***** did not check on work progress the whole time until we met with him again to voice concerns on the job.******************* enters the picture after I complained. Meeting with *******************, ***********************, two tenants and myself after continued delays and non communication between worker and *****. ***** responded he will have more of his workers on the job. Again hired subs from other companies. I now believe their is NO crew. Occasionally one other worker would show up but again it was back to one person. Each time we met with ***** he took notes and pictures of the same things we discussed on other meetings with him. He had no follow up or follow through job skills.September, October and before Thanksgiving in end November I no longer want *********************** on the job. ******************* wants the opportunity to finish the job. He will bring in his own crew to complete the job, did a walk through with myself and the tenants and saw the sloppy work. He agreed it was done poorly and informed us this was not the first time there was a complaint on *****.He sent an email of everything that needed to be done and requested I email him back with anything he missed. I responded with additional tasks that we discussed need to be complete and sent him the email.December, ***** has one person working on the job. He was a great worker but he was one person working on drywall while another could have been working on other issues.It was 10 days until Christmas, tenants going on vacation, worker needed to take care of family. It was time for everyone to enjoy the holidays. We were told the job would be done by December 15. I informed ******************* if he wanted to complete the job we can discuss it after the New Year if the same worker came to work because he had a strong work ethic.January 7th no response from ******************* to finish the job. He also took tenants rugs to be clean ending November and the tenants had request for them to return it but still no response.IT IS NOW 6 MONTHS SINCE THE "RESTORE" HAS BEGUN IN JULY 2021 ON A 6-8 DAY JOB.This company is horrible to work with. Hope this helps the next person avoid the terrible experience it had with Rescue One Restoration.