Business ProfileforU.S. Floor Masters LLC

I tried to make a warranty claim on damaged flooring I purchased 10 yrs ago from Wisteria Lane Flooring in Kona with a 50 yr warranty for UV damage. The damage was obviously from UV exposure near glass doors. The personnel denied they had supplied me the flooring (they have the receipt), then accused me of trying to scam them, accused my installer contractor of switching products on me, accused me of damaging my floor with water, and were incredibly unprofessional, unhelpful, accusatory and rude. Never once did they offer to help me, or seem interested in the UV damage. Their sales receipt listed a different product from what was installed in my home. At first they denied having ever carried my flooring, then as the weeks went by with no kind of resolution (Kona store kept punting to owner in Honolulu) they admitted they had the product 10 yrs ago but now don't. David H*** in Kona was rude, inappropriate (texted me in the evenings with inappropriate language, sometimes for 2 hours) and Jay R** (supposed owner / manager / quality) denied having ever sold me the flooring. My contractor vouched for me. A certified state inspector called me and said there were multiple complaints against this company. I want to warn anyone looking for flooring to stay away from this company (branches on outer islands as well). They are rude, unprofessional, and I think there are shady business practices going on. My project was paid for by home insurance and I think they listed another type of more expensive flooring on their receipt in order to get paid more. At the very least they should remove their "50 year UV protection warranty" statement from their website. That's rubbish! They will never uphold a warranty. They will find every excuse imaginable and finally tell you you have no proof you purchased the product from them. Beyond that, they are accusatory and down right sleazy. One star because I couldn't give minus 10. Filed complaint with DCCA.