Business ProfileforTony Honda

Hi Maka, its **** from Honda. I needed to text you to tell you that I was in a meeting with my manager and some of the exec's because they were reviewing the internal costs on my repair orders and noticed how much into the negative they have gone with the body repairs. So I just have to let you know that we can no longer work on your car, they understand that the damage has been done on property and we needed to repair the car but they no longer want us to have to pay for any more body repairs so they asked me to tell you that we cannot do anymore for the car and afford to pay for any reparations moving forward. just wanted you to hear it from me. thanks This is poor management beware when you take your car there I would always wash my car before and go over my car with my service advisor to check for scratches dents and dings. Almost every visit they would do some kind of damage which they admitted to and would fix it which is why I took it back to them now the car that I brought brand new from them that I take great care with (which they dont) now they dont want to service it cause their employees are careless. Beware when you take your car there make sure you check it before and after. This is not my fault and I should not be punished for wanting to take it to the dealership for proper care which everyone should believe that the dealership would take proper care of your car but not here at Tony Honda waipio. They just want your money for service who cares the damage that they do. I have dealt with the same service advisor from the beginning who has been great but the managers dont because they dont ever find out who is doing the damage and somehow discipline them so they just keep doing damage and hope the customer doesnt catch it cause once you drive away with your car now its no longer their problem.

Dear Makamae Char, we have repaired dents, dings and scratches on your Accord 8 times over a course of 6yrs at a total cost of over $6,000, which Tony Honda absorbed.
Sorry, we are no longer comfortable with servicing your Accord.

Thank you
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