Business ProfileforC & R Discount
At-a-glance
Related Categories
Business Details
- Location of This Business
- 906 Prairie Dr SW, Bondurant, IA 50035-4404
- BBB File Opened:
- 7/21/2008
- Years in Business:
- 46
- Business Started:
- 1/1/1978
- Type of Entity:
- Sole Proprietorship
- Business Management
- Tabitha Schlenker
- Mr. Randy Schlenker, Owner
- Contact Information
Principal
- Tabitha Schlenker
Customer Contact
- Tabitha Schlenker
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
KELLY V
1 star05/30/2023
C & R Discount Response
06/01/2023
The customer signed all paperwork (including a Buyers Guide-As Is-No Dealer Warranty) on March 1, 2023. A few weeks after the sale customer called (after business hours) and left a voicemail stating something was wrong with the car. We returned the call the next day. The customer did not return our call, email or stop in after the call she left a few weeks after the sale. Since she did not return our call, we did not know what issues she was having with vehicle.
On Tuesday, May 30, 2023, customer called (after business hours) and left a voicemail saying AC was not working. On Wednesday, May 31, 2023, we contacted the customer back. The customer did not answer and we left a voicemail. The customer did call back today, Thursday, June 1, 2023, and asked for Randy. Randy was not here today so I left a message for him to return her call Monday when he returns. The customer seemed to be fine with that and left me her name and phone number.
We were than contacted by the BBB on a complaint from this customer. As of this time we are still unsure why this customer sent a complain to the BBB as we have reached out to the customer to figure out the issue. Also, customer contacted us May 30, after business hours (around 7pm) and left a voice message and contacted BBB the same day. Thus, giving no time to even discuss her problems with the Chevy Trax.
We do have proof of all signed documents (Title, Application for Title, Purchase Agreement, Privacy Policy and Buyer’s Guide-As Is No Dealer Warranty) customer signed on March 1, 2023.
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