Business ProfileforCitywide Cleaners, Inc.

I took my daughter's wedding dress in on January 4th to "Stay Wild Gifts" in ***************, they use Citywide Cleaners. My dress was picked up by Citywide Cleaners I was told it would be back in 2 weeks. The dress was not back in 2 weeks, it was not back for me to pick up until the week of April 8th. When I got the dress home my daughter wanted to try it on we took it out of the bag and noticed there were black scuff marks all over the train. I took photos at that time and contacted Citywide Cleaners they said to bring it back in and they would re-clean it for free. They guaranteed a one-week turnaround as we are Nearing the date for her wedding and we needed to get alterations done. I dropped the dress off that time in ********** at ********* grocery store because it's close to my work. I was contacted one week later (4/10) stating the dress would be ready to pick up on April 11th. On April 11th I went to ********* to pick up the dress a cashier named *** helped me, I explained the issue that I had she said "they're notorious for that that's why a lot of people don't even use them anymore". I said do you mind if I open it here and take a look at it she said "no please do". With her standing there as a witness I noted the same black scuff marks all over the train. I took pictures in ********* grocery store with *********************** there. I also contacted Citywide in front of *** on my cell phone. They told me to send them the photos to an email address. I sent the photos and requested a refund at that time, as I will need to take it somewhere else to have it cleaned after alterations, because we are running out of time. I have been in contact every week since then, at least two times per week, trying to get a hold of **** who they say is the boss. Left several messages for him with no return call from him. The two people that answer the phone told me he would offer me a half refund and wants another chance to make it right, this is unacceptable I want a full refund.