Business ProfileforVendnet

I have been charged a monthly fee from January 2023-January ******************************************************** December, 2022. I called both Vendnet (Greenlight) the device service provider, and Cantaloupe, the credit card processor about deactivating the device in December 2022 when I installed a new device. The new device was a forced upgrade from the company, as they old devices would soon be obsolete. They assured me that the old device was deactivated when I installed the new device, and I assumed the continuing charges were the monthly service fee for the new device. I later discovered they are deducting the new higher service fee directly from credit card deposits. They refuse to refund most of the charges claiming that I did not deactivate the device, and that I had to file paperwork to deactivate the device. I was never informed of this deactivation paperwork until I discovered the double charge, and filed a complaint with the company. They did promise to refund me for three month of the the charges from the old device, plus a double billing from January of 2024. They also said that my old device was now deactivated during a customer service call, despite also having been told I could only deactivate the account by filing the proper paperwork. The old credit card processing devices ceased to work entirely in early 2023, so even if I had not properly deactivated the device, the devices would no longer process payments at all, and yet they were still charging a monthly fee for a completely obsolete and inactive device. This practice is at the least deceptive, and at most fraudulent.