ComplaintsforDispatch-Argus
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I used a *** Enterprises website to subscribe to the Moline Dispatch Argus paper on 3/31. I had selected a monthly option with automatic renewal. The monthly cost was to be ~ $30. I was surprised and shocked to see $495 was taken from my checking account. Once I noticed this, I contacted their ********************* and thought I had worked out the issue. I was told I would get a refund check for $460. That was like 6 weeks ago. I have tried to call them again, and the calls go to their offshore team and I am unable to find anyone that can help me. Now, they are charging me $31.99 per month and they still have the $460 they were supposed to refund me. I am out of options and need help from BBB to get back the money they owe me.Business response
06/23/2023
Suttons $495.00 charge was misapplied to his mothers account and address. To date, $289.78 has been refunded. The remaining $170.22 will be refunded as well, for a total of $460.00.
Customer response
06/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, assuming the refund is issued in a timely manner. If for some reason the refund is not issues, I will reach back out to the BBB for assistance. Thank you.
Sincerely,
***************************Initial Complaint
03/28/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
The process for cancelling a subscription is obviously intentionally difficult. There is no click to cancel, unlike the click to subscribe. The web page says to contact ***************** yet no number is on the website for ******************* Calling the general number gives a pre-programmed menu, but no option for cancel subscription. Pressing the option for "Account" does give an option for connecting with someone to cancel. When that option was selected, the representative said the system was being updated and to call back later.Business response
04/10/2023
The ****************** reached out to ********************, who relayed that he would like to continue his ****************** subscription but was having difficulty canceling his subscription for The Dispatch in Moline,********, which is another *** Enterprises publication. That request was passed on to The Dispatch, which confirmed that ********************* subscription has been terminated. A team member from The Dispatch will reach out to *********************Initial Complaint
02/14/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Signed up for 6 month subscription. Have attempted to cancel since then several times via e-mail and phone calls. Both phone calls and e-mails go unanswered.Business response
02/21/2023
We left a message for ************** to let him know his subscription has been set to terminate and will not renew. ***********************, Regional Director of Operations and Services, left her phone number. We have not heard back. ************** had signed up for $1 for 6 months and the subscription.
Customer response
02/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
10/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I've been a subscriber since ****, I'm 82 years old, and I deserve better paper delivery than I'm getting. Apparently, I have a new carrier as my previous carrier was a gentleman. For the last 2-3 weeks I find my paper in the wet grass, this has never happened before. Today I called for a new paper as the paper in the grass must be dried before reading. A nice young lady brought me a new paper and shortly after that I received a phone call from **************, my current carrier I believe. This rude caller told me "If you move your **** car, I'll get the paper to your porch". My condo is 20' from the sidewalk and roadway, why is it necessary that this carrier needs to drive into my driveway to deliver the newspaper 20'. I did ask if he was disabled, and he ignored my question, but saying he didn't want to scratch my car. WINTER IS COMING, will I need to find and locate my Dispatch newspaper in the snow drifts?Business response
11/04/2022
See attached docInitial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
The Dispatch Argus has been difficult to reach to cancel a subscription. I called them previously, left a message after being on hold for an hour, called back, again canceled the call due to the wait time, plus sent them an email through Digital Product Support, with no response to the request. I've been attempting to end the subscription since early August.Business response
09/27/2022
This account was terminated on 8/31 and the balance was carried. We will change that to a refund of $10.99 and a refund will be sent via check
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.