Business ProfileforUnityPoint Health

I had surgery 1/4/2024 at Allen Hospital. Two weeks prior to the surgery and one week before the appointment to clear me for surgery, Allen hospital called to demand I pay the full insurance deductible of $5500. I did pay the full $5500 on the day of my surgery, 1/4/2024. The *** from my insurance company stated I should have paid $2230.96 because the remainder of the $5500 deductible was applied to the surgeons bill. In February, I contacted Allen Hospital and was told the refund would be processed after the insurance check was received and processed. They expected to have this done by 3/1/24. 3/4/24 I contacted Allen hospital and was told I had to wait for the insurance to pay and there were no phones in the department that posts payments. I then contacted my insurance company who advised me the hospital cannot hold my refund hostage while waiting for an insurance payment. The hospital should have already issued the refund. I remained on hold while the insurance company called the hospital. The insurance company said the hospital will review the refund and send a check within 30 days. A patient should not be expected to make any payments prior to receiving services, and my overpayment refund should not be held hostage, and no one should be told there is no one who can help resolve a problem that should not exist in the first place.