Business ProfileforHeartland Appliance & Repair

I would not recommend this store. Worked with them in regards to a warranty issue. Was told several different times that they would be here and there would always be an excuse why they were unable to make it. After talking to them several times they told me I should of bought through them. Even though they were the problem. Do not go here the customer service is not good!

We our sorry you feel this way. Keep in mind we are the middle man (and just the repair company) for your Frigidaire Fridge. The repair time was impacted by parts being backorder and faulty parts coming in once we received them. These issues would be on Frigidaire and not us we can not get parts that Frigidaire doesn't have in-stock. Our hands are tied as far as what we can and can not do as you did not buy the microwave from us. If the speed of the repair was not acceptable.... you would need to talk with Frigidaire or the place you bought your appliance to see what could be done to speed up the process or getting an exchange. We also can not speed this process up for you as we can only do what Frigidaire allows us to do or what they approve.We did slow down your repair process for a week because our technician's grandma died that works your area. You told us that wasn't your fault that he had to miss time for his grandma's funeral. He is the only technician that works your area so we did not have another tech we could send. We sincerely apologize for the delay as we had many customers that were in the same boat as you that week.Again, we are sorry you were not satisfied with our level of service. We try our hardest on each and every service call that we work!!!