ComplaintsforC & S Car Company Hyundai Mazda Subaru

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had mechanic tell me my engine was going out .I went to c and s car company and they told me they could not help me out .Then they called me back and said they could help me. I went in and they told me there was only one car that would work. they did not explain to me the interest when I signed the papers. I thought i was getting a ****** to ****** dollar car. I live paycheck to paycheck and the interest is to high . Went to my bank and they said they could it for half that amount . I can not afford to pay what they want. The man who sold me the car is a predatory lending. They took the first payment out 4 22 24 when i was told 5 21 24 was to be the first payment .The payment is ****** a month. I put ****** for down payment. I am not working a job that i can pay this. The car was sold to me with a crack in it .Went back to talk to ******************************* who sold me the car and said they could not do anything . Went back 4 24 24 talked to the manger and he said they do not take cars back.

  Business response

  04/29/2024

  I would like to clarify that the claim of the "engine was going out" was related to the vehicle that was being traded in, not the one purchased from our dealership.
  
  On 4/6/24, ********************* visited our dealership and was shown a 2021 Hyundai Elantra priced online at $20,500 plus state tax title and fees.
  
  I cannot speak for why her lender will only lend half of the amount needed to purchase this vehicle.But we were able to obtain financing with one of our lenders.
  
  After test driving the vehicle, we provided a detailed explanation of the pricing and payments, along with a retail installment contract that stated the interest rate and loan terms. At no point did we represent the vehicle as a $10,000-$15,000 vehicle.
  
  The first payment was processed by an optional 3rd party biweekly payment processing company, and ******* signed a consent form with the payment processing company stating the details of when the payments will be processed. The 1st biweekly payment was scheduled for 4/22/2024, and biweekly payments would continue until the loan is paid off.However, this is an optional payment plan, and payments can be made monthly if preferred by *******.
  
  The interest rate is determined by the lender and the credit score of the customer, not the dealership. We shop around for the best rates and terms for the customer and explain this very clearly throughout the whole process of purchasing a vehicle with us.
  
  It was also stated that the vehicle was sold 100% as is at the time of delivery, and ******* signed this agreement upon receiving the car.
  
  ******* came back on 4/24/24 to see if we would take the vehicle back, but we explained that we do not have any kind of return policy. It is not an option to return the vehicle to us, and any further options need to be discussed with the lender on the vehicle.
  
  C&S Car Company considers this case closed and will not issue any kind of refunds or take any returns of vehicles that have already been sold.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2/19/24 I purchased a 2015 ***** Equinox 2 weeks ago and is already at my mechanics with major repair issues. There is no way this car was looked at before selling! *********************** was *********** and was very helpful until he got his commission and then would not return calls when I started having problems with the car. Very unprofessional and the service manager **** is very very rude and neither one offered anything to resolve the matter! All I got from both of them is what do you want me to do about it? Never will recommend this dealership to anyone! Beware!!!!!

  Business response

  02/22/2024

  To whom it may concern,
  On 1/23/2024 ******************************* came into *********** company looking for a vehicle. We selected the 2015 Chevrolet Equinox based off of what ********* and ***** wanted to accomplish financially along with sticking in the lenders guidelines. ********* took the vehicle on a test drive and came back with no complaints or concerns with the vehicle.
  ********* and *********************** both were made aware of the fact this vehicle would be sold 100% as is other than any repairs that would be covered by the extended service contract they opted to purchase. (Included WE OWE With a signature from the customer.)
  ********* contacted me shortly after taking delivery of the vehicle that the **** monitoring system was not working properly and I offered to make that repair as a good will gesture because they had just purchased the vehicle.But was again reminded this vehicle was sold as is.
  A few weeks go by and ********* contacts me saying the vehicle is having issues with the vehicle and was advised by me to bring it back to the dealership so my service department can take a look at the vehicle and hopefully the vehicle service contract cover the repair. ********* declined to bring it back to the selling dealer and took it to a small mechanic shop located in Hampton ****. We worked with ****** Custom Automotive to get the fuel pump covered under the **** When ****** Custom Automotive was replacing the fuel pump that was covered by the vehicle service contract they noticed the vehicle has had previous mechanical repairs done to the engine. (Not uncommon for a 9 year old / ****** mile vehicle to have a repair done at some point).
  After that ********* demanded we 1. Buy the vehicle back. OR 2. Replace the engine. I explained the vehicle was sold with no refunds or returns so we will not be buying the vehicle back or replacing an engine that is currently not having any issues. But if she were to bring the vehicle to **************. I will have my service department look everything over and confirm the engine was in good running order. ********* declined to bring the vehicle back to the selling dealer for inspection.
  
  *********** company sold the 2015 Chevrolet Equinox with no guarantee or promises made. It is clearly documented the Vehicle was sold 100% as is with no refunds or returns and ***** and ********* were aware of that.
  In closing *********** Company will not be participating in any refunds or returns nor any future repairs not made by the *************** contract.
  *********** COMPANY CONSIDERS THIS CASE CLOSED.
  Thank you for your time and please feel free to reach out to me personally if you have any questions.
  ***********************
  Sales Manager
  ************
  *************************************

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Purchased A Car Aug 17th 2023 At ******* Company On Washington St. I Drove The Car For About 3 Hours I Went To The Grocery Store My Friend Had Called Me And Said My Car Was Smoking Leaking Green ***** I Called The Car Company. That Same Night The Car Seized And Stopped Working! I Gave Them An $1,000 Down Payment. I Need A Solution For This Problem

  Business response

  08/28/2023

  Ja'laya was well aware that this vehicle was sold 100% as is with no warranty and this vehicle was also sold with  no refunds or returns. She was also aware that with purchasing a vehicle with ******* miles has its own risk. 

  I have spoken with ********* and her grandmother about this issue and told them we would be happy to try and trade her into a different vehicle pending loan financing approval. 

  *********** Company will not participate in any refunds or repairs on this vehicle. We did cover the diagnostic fees. But will not be making any additional repairs.  C&S will be willing to try and trade ********* into something different pending loan financing approval. 

  I Consider this case closed 

  Customer response

  08/29/2023

   
  Complaint: 20533022
  
  I am rejecting this response because: I didnt spend $1,000 on a down payment to just be without a car within 24 hours then put my grandma in a position to co sign. Im left without a car after I literally went through the whole process of purchasing the vehicle for the motor to blow in 24 hours thats a scam if you ask me so I concatenation the attorney general and other legal experts about this cause this is insane 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a brand new 2020 Hyundai ****** in December of 2019. They sold me the "bumper to bumper" additional warranty that covered "everything" up to ******* miles. ****** I even had ****** miles, we noticed that the paint was peeling or delaminating on both rear quarter panels. We told the dealership about this, and they said they took it to a body shop, who told them it was "from an outside influence". The peeling is like little circles all over the quarter panels. It is too high to have been from things splashing from the road, and the vehicle is parked in the garage every night. It is never under trees or anything else that could have fallen onto it and caused this. We kept getting the run around from the dealership, and they said we should call the company. I did, and the person told me it "was definitely covered". We took it to the ************ dealership who did not get back to us for weeks. When my husband called, they said the company said it wasn't covered. I have bought all my vehicles at this dealership for the last couple of decades because I thought the warranty was so good on them, but now I find out that when you do need the warranty, they just tell you "it isn't covered". I am sad to say that I will be looking for a new car brand if this cannot be resolved. I tried to get this resolved before my ****** original warranty was up, with no luck. My car is still well under the ******* mile extra warranty I purchased. I am concerned that if something else should go wrong with the vehicle, they won't honor the warranty I purchased, again.

  Business response

  11/28/2022

                  We have been in contact with this customer and are working to resolve this issue.  I consider this matter closed.

  Customer response

  11/28/2022

   
  Complaint: 18389968
  
  I am rejecting this response because:  They have been in contact, and they had us bring the vehicle in for pictures, however, the issue has not yet been resolved.  I am hopeful that a satisfactory resolution can still be achieved.
  
  Sincerely,
  
  *************************

  Business response

  12/12/2022

  We have agreed to fix the customers car at no cost to her.  I feel as if it should have been done in the first place.

  Customer response

  12/22/2022

   
  Complaint: 18389968
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had ***** rebuild my motor under warranty. Within the ****** mile 12 month warranty the check engine light came on. Can shaft code came up on my scanner. Then took it to D*** ******* and they verified this as well as 2 exhaust related codes. Zurich has my extended warranty and they advised that c&s should do the repair. I had my car towed to ***** from d*** ******* and they claim the code was made not current, that the cam shaft was past. They did a pcm update for a recall and claim I needed to pay a diagnosis fee and could not get the cam shaft code to come back up. I drove it half a mile to the gas station and it came on again. I had it towed back. Cam shaft code came up. They apologized for mixing my car up and said theyd fix it. Now they are charging me my $200 deductible on top of the $146 I just paid to diagnose it. Zurich advised they pay for diagnosis and that I should complain. I did not even drive it a mile in between bringing it back to the shop. I called Zurich and my advisor had lied and said the cam shaft code never came on to Zurich. They are scamming me. They advised a rental would not be covered. I called my service contract and I was able to get a rental. Terrible service

  Business response

  07/20/2022

  First and foremost this has been resolved with no customer charges as of yesterday and vehicle was returned to her.

   

  For the loaner inquiries due to the common knowledge new car shortage we are unable to offer them at this time.

   

  I do apologize for any inconvenience or confusion during this repair.  I am thankful we were able to fix her car with no charges this visit.

• Initial Complaint

  04/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Financed vehicle on 11/17/2021 and car shut off on 11/20/2021. Car has been repaired AT LEAST 5 times as of 4/11/2022. Car shuts off after ***** minutes of drive time. Dealership kept telling me what repairs needed to be made and they were all repaired yet vehicle still does not operate/perform to promised standards and is not safe to drive as it will shut down and lock up WHILE driving.

  Business response

  04/27/2022

  See attached doc

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩