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Find a Location

C & S Car Company Hyundai Mazda Subaru has 1 locations, listed below.

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    Business ProfileforC & S Car Company Hyundai Mazda Subaru

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    812 Washington St, Waterloo, IA 50702-1548
    BBB File Opened:
    2/21/1995
    Years in Business:
    45
    Business Started:
    1/1/1979
    Alternate Business Name
    • C & S Auto
    • C & S Car Company Hyundai Mazda
    Business Management
    • Mr. George Cooley, Owner
    Contact Information

    Principal

    • Mr. George Cooley, Owner
    Additional Contact Information

    Fax Numbers

    • (319) 291-6053
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jaden S

    1 star

    12/20/2023

    Awful, awful, awful experience. I worked with **** as my service advisor and later ****, the shop ******* when things went sideways. Both are very unprofessional, I don't know how they have managed to keep their jobs.I took my brand new Subaru Legacy in for some faulty factory paint work. They promised me a 2 day turnaround, but they ended up having my car for 3 weeks. During that time, they took my car to their partner paint shop (****************** in ***********) a total of 3 times, because the shop kept s******* up the paint work. Throughout the 3 week timeframe, they initiated communication with me exactly 0 times. I had to call them numerous times to ask what was going on with my car. I was promised a call back a total of 7 times, of which I only received 2.Once they finally told me that my car was ready to pick up, upon arriving, I find that the rear bumper sensors were installed improperly, along with additional paint damage to my car that was not there prior. The only thing that they offer to remedy is the bumper sensors, which I fixed myself in literally 3 minutes. They basically tell me to go fly a kite for the other damage.All-in-all they took my car to a questionable paint shop 3 times, of which I have no idea how long the paint job will last; they barely communicated with me throughout the process, only doing so when I initiated it; the entire process took 10 times longer than they told me initially; and they caused $2,600 worth of paint damage to my car while it was in their possession, which they blatantly refused to take responsibility for.Hands down THE WORST customer service experience I have EVER had in my life. Subaru should be ashamed to do business with these crooks.

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