Business ProfileforSpeciality Recreation & Marine

Purchased a new Can Am 450 from them. Called twice about loud knocking noise on the upper head even at idle. Took quad over and requested them to look at it. It sat there for almost two weeks and I notified told to come and get it. Their diagnosis "no problem found". Discussed the issue with there supposed 15 year mechanic whom couldn't look me in the eye. He laid claim there is nothing wrong and they performed a complimentary inspection. After getting desperate, I took the quad to another dealer in ***** whom has fixed my quad tires etc. over the years. Their lead mechanic is awesome, he diagnosed the problem to BRP's new liquid gasket being applied to liberally and oozing out into the engine during assembly, thus partially blocking oil and coolant channels. There lead also told me that no one had done anything to the quad at the other dealership, just as I suspected because the plastic gromets still had mud on them and were obviously never removed to perform there "complimentary inspection'". I just received a call from BRP concerning Specialties' case number and filed a formal complaint. Bottom line this dealership is ok if you never have an issue, otherwise they will just blow you off. Sad. Would never go back there.

Hi ****, thank you for taking the time to let me know about your experience. I am sorry we were unable to adequately address your engine issue but glad you were able to get it handled. I have asked our service manager to get some additional information on this so he will be reaching out to you. In the meantime I will be discussing this with our team to ensure we do better in the future. Feel free to give me a call and thanks for your past business.