Business ProfileforAccess Heating & Air Conditioning Inc

Transaction Date: 7/23/2024 Amount : $416.12 Complaint: Access Heating was called out to do a basic service on my air conditioner. The tech arrived to do the service and let me know that the capacitor needed to be replaced. I was not informed as to the cost of the replacement. He did the work and after the work was done he told me it would be $416.12. I was never informed before hand of what the cost would be until after the work was performed. If I would have known the cost beforehand, I would never have agreed to the work being done. I have tried to resolve this with the company but they are no longer replying. Below are excerpts from the email conversations with the service manager at Access Heating."I had **** at my house yesterday for a basic AC check-up which was $75. During the service call, he discovered that the capacitor needed to be replaced, which I know is a very simple repair as I have done it myself. When it came time to pay, I was very shocked to hear a price tag of $416.12. Never once did he inform me of the cost of the repair, which should have happened.I asked **** why it was so much, and he told me the capacitor itself was $303, which also seemed very odd. When I looked up the exact capacitor installed, Heartland Controls 19J24, I am sure you can imagine how shocked and upset I was to discover that the capacitor is actually $34.59."From ***** "I regret that the price did not match your expectations during the service at your house yesterday. If **** did not inform you of the repair cost until the end, I will address this with him immediately, as it is not our standard procedure. We strive to provide upfront and honest pricing before completing any work, regardless of the cost."According to the ***** vendors have a level of expectation when it comes to transparency and setting service expectations which did not happen here.