Business ProfileforKangaroo Clubhouse
At-a-glance
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Overview
Kangaroo Clubhouse provides child care and preschool.
Business Details
This is a multi-location business.
- Location of This Business
- 16299 N Franklin Blvd, Nampa, ID 83687
- BBB File Opened:
- 3/6/2015
- Years in Business:
- 8
- Business Started:
- 9/9/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mrs. Jennifer D Koppes, Owner/Director
- Contact Information
Principal
- Mrs. Jennifer D Koppes, Owner/Director
Customer Contact
- Mrs. Jennifer D Koppes, Owner/Director
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Liz Y
1 star01/08/2024
Kangaroo Clubhouse Response
02/06/2024
Hi ***-
I want to apologize for the experience you had when trying to enroll with **. When you filled out and signed all of your paperwork and stated the date you wanted to start on, we entered that into our system and everything was set for you and your children to begin. When you signed our agreement and filled out the payment information for you to start at the beginning of January, this set everything into motion. I don't show another message stating that you didn't want to start until the day we were expecting your family to start. Our payments are processed the week prior to care being received so this process had already been started. You signed an agreement acknowledging the amount due, the start date and all the policies of Kangaroo Clubhouse. I also show an email from you stating that whether you were approved by the state or not, you'd be enrolling with us either way. I have looked back in emails and our recorded calls and only show one missed call from you with no voicemail attached to it. I am sorry if there was a breakdown of communication that let to this, I will be reviewing all processes to ensure this doesn't happen again. I will be trying to contact you to resolve this matter but here is my information as well. ********************************** ************ if you'd like to reach out directly.
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