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            Business ProfileFirst Alert

            Smoke Detectors

            Contact Information

            3901 Liberty St

            Aurora, IL 60504-8122

            Visit Website
            (630) 851-7330

            Customer Reviews

            1.2/5

            Average of 41 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Safety Products

            Products & Services

            SMoke Detectors, Carbon Monoxide Detectors, Fire Extinguishers, Security Camera Systems, Safes, Environmental Kits

            Business Details

            Location of This Business
            3901 Liberty St, Aurora, IL 60504-8122
            BBB File Opened:
            3/1/1974
            Years in Business:
            50
            Business Started:
            3/1/1974
            Business Started Locally:
            3/1/1974
            Date of New Ownership:
            4/1/2022
            Type of Entity:
            Corporation
            Alternate Business Name
            • First Alert, Inc.
            • Onelink
            • BRK Brands, Inc.
            • BRK Electronics
            • Family Gard
            • BRK Brands, Inc./First Alert
            • Resideo Technologies, Inc.
            Business Management
            • Mr. Tom Russo, Senior Director of Marketing
            • Ms. Marcie Barnett
            • Ms. Laurie Latil, Director Customer Support
            Contact Information

            Principal

            • Ms. Marcie Barnett

            Customer Contact

            • Ms. Marcie Barnett
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Purchased from ****** in 5/2016.Packaging shows "10 years of battery" life. And only last 8 years. Called ***************** was told "10 years of battery life, but the unit should be replace every 5 years".
            Read More
            Read 18 More Complaints

            Customer Reviews

            41 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Susan C

            06/22/2024

            I was so excited about not changing batteries for 10 years. My units are the P1210 manufactured in 2022. I purchased 6. One malfunctioned the first year and I tossed it. Another went off during the night (always during the night) a week ago. I removed it. Last night with company staying at our home, another went off. This morning I took them all down. I am not going through this anymore! Do not buy!

            First Alert Response

            06/24/2024

            Hello,We will reach out to ******************* via her email.We would like to understand and determine what exactly the P1210 alarms are doing.We stand behind our alarms and their warranty and would like the opportunity to assist.We have support available 7 days a week at **************.Thanks!
            Read 40 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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