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          Find a Location

          Onbe has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileOnbe

            Prepaid Credit Cards
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2150 E Lake Cook Rd Ste 150

            Buffalo Grove, IL 60089-8228

            Visit Website
            (866) 230-3809

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            Customer Reviews

            1.13/5

            Average of 60 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            409 complaints closed in last 3 years

            143 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/1/2014

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Onbe creates engaging payment experiences on behalf of modern brands for consumers, workforces and marketplaces, delivering value beyond currency for all. Onbe’s team of experts and purpose-built payment issuing platform seamlessly connect brands to their constituents around the world.

            Products & Services

            Gift cards , Credit Cards, Digital Gift cards

            Business Details

            This is a multi-location business.

            Find a Location

            Onbe has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2150 E Lake Cook Rd Ste 150, Buffalo Grove, IL 60089-8228
              BBB File Opened:
              8/24/2007
              Years in Business:
              28
              Business Started:
              6/5/1996
              Business Started Locally:
              6/5/1996
              Business Incorporated:
              1/3/2006
              Accredited Since:
              8/1/2014
              Type of Entity:
              Corporation
              Alternate Business Name
              • Swift
              • North Lane
              • North Lane Technologies
              • Swift Prepaid Solutions, Inc.
              Business Management
              • Mr. Ed Woodson, Chief Legal Officer
              • Mrs. Morgan Collins, General Counsel
              Contact Information

              Principal

              • Mr. Ed Woodson, Chief Legal Officer

              Customer Contact

              • Mr. Ed Woodson, Chief Legal Officer
              Additional Contact Information

              Fax Numbers

              • (847) 325-4333
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              409 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/18/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On 10/08/2024, I attempted to make an ATM withdrawal using Onbe's Per Diem card and received an ATM Error. I immediately called the Company to inquire as how to proceed and was told the money would be returned to the card account within 72 hours. I called back on 10/09/2024 and 10/12/2024, to receive the same responses. After the 72 hours had passed, I was then told I needed to file a Dispute Form. Since 10/12/2024, I have sent over 30 faxes to the number provided, have called numerous times, and have sent the Form via Mail with Tracking. Onbe claims they have still not received the form and refuse to take any action on their own card issue. I have confirmation that they have received the Dispute Form. Contacting Onbe via their website "******************" only results in a repeating EMail about how they have not received the required Dispute Form, despite providing them tracking numbers and dates of Fax Transmissions. They will not allow a Dispute Form to be given via Phone or EMail.
              Read More
              Read 408 More Complaints

              Customer Reviews

              60 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Benjamin S

              11/06/2024

              Virtual card was requested to the same email as a previous time, just never showed up. Called their support, just to get the runaround and suddenly it'll take 24 hours to process rather than minutes like the previous time. The card was requested due to an urgent need. ******** services was completely unhelpful, refused to listen/explain. Tried asking for a supervisor and the agent just kept repeating the same thing over and over and refusing to listen. After a few times requesting, they just hung up.
              Read 59 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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