Business ProfileforRoto-Rooter

We called Roto-Rooter out because our sewer line was backing up into the bathroom via the shower drain. We are an elderly couple living alone, with no experience with plumbing work. Tech (Gregory) promptly came to assess the situation. After finding a minimal issue, the tech further scoped the pipes all the way to the end of the property. Please keep in mind that if you can go all the way to the end of the property without issue, there is no blockage. Greg told us that 12' of pipe needed to be replaced, as well as a >50' trench was going to need to be dug, which included a large amount of landscaping and fence. The quoted price of this work was $27,421. This is a large amount of money, and came as a bit of a shock. When we said we needed to get a second opinion, Greg informed us that it needed to get done imminently and that there was not a lot of time before it got worse. Naturally (as this scare tactic does) we did not know what to say, so we were going to proceed with the work. After speaking to my kids and their spouses, we lined up (4) "second opinions" anyway. A total of (8) licensed plumbers came and inspected, all of which said there was absolutely nothing that needed any immediate attention, and provided a recommendation for maintenance. Yes, 8 licensed plumbers gave advice on how to maintain the currently in good-condition plumbing system. So this begs the question - why did we get quoted over $27,000 if there was no clear and apparent issue present? (RR, judging by your previous responses to complaints, you respond. My "question" is rhetorical). If we didn't take the advice of our kids, we would have been scammed out of over $27,000 by Roto-Rooter. To add insult to injury, we later found out that Roto-Rooter has been permanently banned in several local towns due to this same type of disgusting tactic. If for ANY reason you still decide to have them complete large work for you, I heavily suggest getting a secondary opinion before you move forward.