332 Customer Reviews
Review from Casey F
5 stars11/03/2024
Deceptive mail constantly being sent to me. I do not want a loan from them, they have sent mail that looks like a check, others are perforated annoying mail that I no longer even open saying "Available Funds Alert." I called them and asked them to stop, the guy was an arrogant jerk, and the mail continues to come in.Review from Melissa B
5 stars10/29/2024
**** and ***** have been very professional and nice. They communicated effectively as we moved through the process.Review from JOHNY M
5 stars10/20/2024
Stephen exceeded all expectations. I have never seen anyone so proactive, diligent, knowledgeable, in touch with modern communication, and not afraid of Technology and progress. It was my best experience in customer service, and as a professional, a stature that doesn't run the street nowadays. I am happy with everything I have because I am convinced that Stephen did everything he could to satisfy my needs on this refinance. we have a six-month review of the loan. I am already excited about working with him again. Outstanding Thanks, Savings BankReview from Holly S
5 stars10/03/2024
*** was great! He is exceptionally smart and knowledgeable about his field. I felt 100% confident he had my best interest at heartReview from Ronnie and Beverly V
5 stars10/01/2024
****** ****** is an excellent loan servicer. He answered every question we had, and explained everything thoroughly from beginning to end. He looked out for our best interest. He is a valued employee to your company. We greatly appreciate him!Review from Vickie B
5 stars09/25/2024
Chris and Eric were the best to work with. They made me feel like a part of their family in everyway mentionable.Review from Kylyn C
5 stars09/19/2024
*************************** gave me outstanding service, I love working with this company due to him! Everything from start to finish was very very simple and barley any work on my end. This company has been awesome!Review from Ken A
5 stars09/17/2024
I had never heard of The Federal Savings Bank when I began the process of planning to build a new home. I was a Homebuilder 25 years ago, but local Banks would not loan me construction money even though my lot was paid for, my wife both had credit scores in the ****************************************************************************** you did not keep your Licence up Even though the State Law states Owner Builders can build up 2 houses a year without a License.I had one phone call from the Loan officer at *** and I almost thought it was a scam. It was like i had move to another country. He explain how their Construction financing worked and what i had to do to qualify. I had most of information he needed on my computer. We worked thru pre-loan process in a couple of weeks. We closed in seems like no time. these folks know what their doing.We just closed on My long term Mortgage with *** about a week ago. again closing was a dream. They actually had someone come to my house and we closed the loan sitting at my dining room table. If you want great and knowledgeable service FSB is the Bank to call.Review from Ronald S
1 star09/15/2024
The broker I worked with and I were broad sided by ***, close to closing date terms of loan were changed without notice. Being a 90 percent disabled Vet. a home signing closing was set up, broker set up (very nice), only two hours before signing get phone call to tell me only option was to meet at a STAR BUCKS across state lines to do closing. Has disappointed me to point of going somewhere else for refinance loan.
The Federal Savings Bank Response
10/01/2024
Good morning,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details to provide, please contact us via a private message or email to ********************************************* Thank you,Customer SupportReview from OTHO S
5 stars09/07/2024
***** was absolutely fantastic. He was very knowledgeable, committed, and made me feel valued as a customer. His communication was spectacular and he went above and beyond to work with me through any challenges. He had great ideas and support and made sure I was taken care of. For ***** alone, I will recommend to everyone I know to give this bank a try.
Customer Review Rating
Average of 332 Customer Reviews
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