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          Find a Location

          The Federal Savings Bank has 38 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileThe Federal Savings Bank

            Bank
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4120 W Diversey Ave Ste C501

            Chicago, IL 60639-2399

            Visit Website
            (877) 788-3520

            Business hours

            8:30 AM - 5:30 PM
            Business Hours
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            Closed
            Closed

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            Customer Reviews

            4.46/5

            Average of 316 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            67 complaints closed in last 3 years

            23 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2015

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The Federal Savings Bank is a bank specializes in home lending. They also provide checking and savings services for individuals and businesses. This company serves downtown Chicago and surrounding areas and all 50 states nationwide. Services available from this bank include mortgage, checking accounts, savings accounts, Certificates of Deposit and IRAs, home loans, business savings and checking accounts, and mobile and online banking.

            Products & Services

            Mortgage, Personal Loans, CD, Checking, Savings Account, Savings

            Business Details

            This is a multi-location business.

            Find a Location

            The Federal Savings Bank has 38 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4120 W Diversey Ave Ste C501, Chicago, IL 60639-2399
              BBB File Opened:
              7/26/2013
              Years in Business:
              13
              Business Started:
              4/1/2011
              Accredited Since:
              3/1/2015
              Type of Entity:
              Sole Proprietorship
              Number of Employees:
              1600
              Hours of Operation

              Primary

              M:
              8:30 AM - 5:30 PM
              T:
              8:30 AM - 5:30 PM
              W:
              8:30 AM - 5:30 PM
              Th:
              8:30 AM - 5:30 PM
              F:
              8:30 AM - 5:30 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Kim Allen, Customer Relations Manager
              • Mr. Ryan Murphy, Compliance Manager
              • Mr. James Flores, Director of Marketing
              • Mr. John Calk, Chairperson/CEO
              Contact Information

              Principal

              • Ms. Kim Allen, Customer Relations Manager
              • Mr. John Calk, Chairperson/CEO

              Customer Contact

              • Mr. James Langston
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              67 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/30/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              The Federal *********** is not accepting multiple acceptable forms of VOE directly from my employer and is unreasonably preventing the funding of a loan and is attempting to penalize me for being on fully paid parental leave from 10/25/24 until 10/29/24.
              Read More
              Read 66 More Complaints

              Customer Reviews

              316 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joseph L

              11/26/2024

              I refinanced through Federal last year. It was an easy process and done in a reasonable period of ********, Federal has reached out to me as I am a veteran and since the interest rate has gone down I am eligible to refinance again and take out some cash. I started the process about three months ago with the representative. The process has been a total disaster! Underwriting continues to ask for more and more information treating me like a bad person. You are now using a third party to dig into my finances. Really!Now they want to pay down what little I owe (some cards as low as $30 to $75 and loans for the most part below 25% balance based on the amount I am approved for is wanted. My good credit and low balances is why I was wanting to take out about $30k in cash. Now, if approved, it will be about $15k you directly paying off credit balances.Using the funds from my last refi, I was able to pay everything off and get my credit score up to 745. Now, you are asking for unreasonable information and it is getting more than frustrating. It's getting ridiculous! To make it worse, I am in your marketing online system and just got a request today to come to you for a refinance opportunity. OMG!Please drop me from your contact list immediately!
              Read 315 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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