ComplaintsforHSBC Finance Corp.

• Initial Complaint

  01/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have not been able to log into my ********* account since before Christmas. When I attempt to log in I get a screen that says there was a problem loading my account. Since Christmas day I have contacted ********* twice and have requested a callback from a Supervisor and no one has returned my request. I have not been able to access my account which means no bank/credit card statements and has received no correspondence from ***** In the past 30 days, I have called this bank 5 times requesting information and I have not been able to do so. Today I get a notification that **** reported my credit card 30 days late. I called 5 times already today trying to understand why I am being reported 30 days late even though I have auto-pay set up and the account that is linked has available funds. I have been hung up on 3 times already and I have not gotten an answer. The last representative I spoke with told me the account I had auto-pay set up with is in review and they can't withdraw funds from it. She could not explain why I never received any communication from them regarding this. Also, 2 weeks ago I called the "security ***** and expressed this exact concern and I was told a supervisor would reach out and no surprise no one did. I have gotten more responses from citizen's bank who are yet to take over the account than ***** I have still not gotten any answers on how to bring the account current after all the calls and an hour on the phone.

  Business response

  01/31/2022

  The concerns have been received and the **** case reference number is 1282936.
   
  We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact *********************** from our office directly at:
   
  **** Bank USA, National Association
  Customer Relations ******
  PO Box 3448
  *********** 14240
   
  Tel: ************ or ************
  Fax: ************
  ***********************************

  Customer response

  02/08/2022

   
  Complaint: 16685261
  
  I am rejecting this response because:Beside a generic email that was sent you have made no attempt to contact me.  I have left a voicemail and replied to the email I received and a week later I have heard nothing.  This is the issue to begin with, your banks lack of communication with its customers.  Despite my numerous attempts to get access to my credit card account to make payments or even retrieve a statement I have gotten no response.
  
  Sincerely,
  
  *********************

  Business response

  02/09/2022

  This consumer complaint is still under review in HSCB's Customer ***************** The consumer may contact us directly at ************ or via email at ***********************************. 

• Initial Complaint

  01/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had a check sent on 1/31/21 sum of $5840.01 to pay off my credit card the bank that wrote the check said check was deposited and stamped by **** but never applied to my credit card account I have reached out to **** to resolve the issue as of today nothing I even sent them a copy of the deposited check and I double checked the account number I put on the check and all is correct

  Business response

  01/21/2022

  The concerns have been received and the **** case reference number is 1281005.
  
  We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact *********************** from our office directly at:
  
  **** Bank USA, National Association
  Customer Relations ******
  PO Box 3448
  ****************
  
  Tel:************ or ************
  Fax:************
  ***********************************

  Customer response

  02/01/2022

   
  

  No nothing has been resolved they still refuse to apply check to my account!

  Business response

  02/02/2022

  The concerns have been received and are currently being researched. The case reference number is 1281005.
  
  Once the review is complete we will follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ************************* from our office directly at:
  
  HSBC Bank USA, National Association
  Customer Relations ******
  PO Box 3448
  ********** 14240
  
  Tel:************ or ************
  Fax:************
  ***********************************

• Initial Complaint

  01/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  10/05/2021 $1086.20 this transection I made from trip.com, It was a round trip from ******* to ******** business provided me cancelation confirmation for my flight and provide me open ticket but when I try re-book we figured out they never canceled my ticket, they didn't want to provide me a service all my attempts were unsuccessful we ended up buying same tickets directly from airline again , I open a dispute from my credit card send all documents but I didn't get any respond regarding my case, they ended up charging me back according to Section 75 of the Consumer Credit Act, they should pay my money back, I still don't know if they even received my documents, There is no number you can directly communicate, all of the represenitves gives wring case id number my case ID number :*********************************** ENDING ****

  Business response

  01/18/2022

  
  The concerns have been received and the **** case reference number is 1280321.
  
  We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ************************* from our office directly at:
  
  **** Bank USA, National Association
  Customer Relations ******
  PO Box 3448
  *****************
  
  Tel: ************ or ************
  Fax: ************
  ***********************************

  Customer response

  01/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is still pending and i will get back to you once its finalized 
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i got email to wrap my car for busweiser they mailed me a check for **** and afterwards demanded i venmo money from guy named ray, from ********************************** i think this was on sunday dec5th or previous sunday when i deposited the check. afterwards the demands on text became strange and i called **** twice to report and cancel the check and **** was not helpful. i also had a scheduled credit and payment of 60k from alliant bank and **** and somehow the credit did not go through and i ended up with overdraft fees. **** ended up closing my account without warning asking me to into branch in person for no reason. they were unhelpful and lying. now i cannot access my statements and they stole my money. they never gave me back my checking account money. they are holding it and i have been hit with multiple overdraft fees from alliant etrade and etc since i have everything on autopay. they will not give me back my money despite me coming in in person on either monday dec 6th or dec 13th. resolation is to pay me back overdraft fees and fees for travel and to give me back my checking account money and access to my bank statement and records

  Business response

  12/20/2021

  The concerns have been received and the **** case reference number is 1274488.
   
  We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact **** ******** from our office directly at:
   
  **** Bank USA, National Association
  Customer Relations ******
  PO Box 3448
  *****************
   
  Tel: ************ or ************
  Fax: ************
  ***********************************

  Customer response

  12/22/2021

   
  Complaint: 16379774
  
  I am rejecting this response because: **** has just emailed general statements saying we are reviewing this case but offer no resolution. **** have lied and given me the runaround regarding my money. frozen and closed my account without notice and been unhelpful in a situation where i was victim of fraud. **** has continue to keep my money hostage and lie and ask me to appear in person un disguise of unlocking my account just to have me show and upset and lie to me in person. i have credit score over **************************************** 15 years. they have done sneaky things to my account and blocked access to my statements and blocked deposits for no reason and lied to me over the phone. i have been hit with overdraft fees from my autopay bills and have not received my paychecks in weeks. bbb has been amazing please help my recover my money from **** they refused to give my money in person despite having id and following their procedures. i have tried to call the cops to assist in recovering my money. i also need access to my statements to unfreeze other accounts due to **** blocking my payments without notice. **** has continued to lie and give me no help. they have mistreated me in last 15 years as a consumer. **** are the unethical and unhelpful ones.

   

  here is situation below:i was victim of fraud from   MR *******:BUDWEISER ADVERTISEMENT JOB. i noticed it after i deposited their check and ******* started making demands for me to pay others with the money despite saying it was wrapping income.  I called **** twice to try to cancel the check i believe after dec5th but they gave me the runaround on the phone and transfer me to endless departments like they always do in last 15 years.. terrible customer service. Suddenly they froze my ********************** without warning and would not tell me what was going on on the phone. I tried to transfer 60k from alliant to **** but it did not go through I am unsure if I misscheduled the dates but in ********************************** misscheduled a transfer date. I have amazing credit of 720 plus. Etrade tried to pull the funds and it did not go through. **** told me finally to come in person to unfreeze my accounts and I brought id but in person at **** in Chinatown the rep called and tried to unfreeze but I was told they had no idea what was going on and I asked to close my account and want all my money out instead **** refused to give me my money and would not let me logon online to get statements and closed my account without giving me warning or access. I have not received my paychecks in weeks and I have been paying overdraft fees on all my bills due to unable to cancel autopayments. I am upset and hurt and want to report **** and think they should improve their customer service. I have tried to call police to assist with **** to get my money. I feel they owe me time and money for their lies and also I feel they stole my money and refused to give it back.  . i want reimbursement for time wasted and pain and suffering and compensation for my fees. Suffering for 15 years of their lies and horrible customer service. I want my money back and access to my **** statements to unfreeze my other defaulted autopay accounts and reimbursement for overdraft fees. **** is the real criminal for taking my money and lying to me all the time. BBB has always been fair and helpful in providing justice to consumers. Thank you for your consideration. I want my money back I work so hard as a pharmacist for 10 years.
  
  
  Sincerely,
  
  *******************

  Business response

  12/22/2021

  This case is under review in the Customer **************** of ***** Please contact us directly at ************ or email at ***********************************.

  Customer response

  01/31/2022

   
  

  my account was unfairly closed after i got scam by company who gave me a bad check unknowingly i tried to cancel it but calling **** once i realized but instead of helping me **** froze my account and i asked me to come into their arch st location. when i came in person and cooperated they did not give me my money back and instead closed my account causing all my autopays to go into default incurring cost and lost of time. the multiple times i have contact customer service they were unhelpful and lied to me. i had no problems with my account for 15 years. i need my 2021 statements to unlock my other accounts due to **** closing my account without notice. i also would like compensation for all my late fees incurred i have a ******* credit. i need about $600 back.
  

   please help fix this situation so i can unlock my account and move on with my life

• Initial Complaint

  11/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ********* billing departments charges are wrong every month and payments I have made are posted wrong and the full amounts I am paying monthly are not being posted correctly. The amount differences are high amounts. I continue to call ********* customer service and get either rerouted and calls are never answered or be put on hold indefinitely! I have to try and call every month as the statements come in late because of the postal service and also received late by ********* and they very quick charge late fees, not of my fault! The billing department refuse to be of any help, please help me with these incompetent billing agents ignorance.

  Business response

  11/30/2021

  
  The concerns have been received and the **** case reference number is 1270208.
  
  We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ***************************************** from our office directly at:
  
  **** Bank USA, National Association
  Customer Relations ******
  PO Box 3448
  *****************
  
  Tel: ************ or ************
  Fax: ************
  ***********************************

  Customer response

  11/30/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩