Business ProfileforReeder Heating and Cooling, Inc.

We had Reeder come out and install an A/C unit in the summer of 2020. By the first warm days of 2022, the machine or install required further work under warranty. While I would question the expertise of the install team or procurement function within the organization, we were patient as the dispatching teams seems overwhelmed by the number of calls they were receiving. The temperature inside our house was about 85 degrees during the day, and I explained that we had a sense of urgency to get this resolved with a member of the household who was pregnant and very uncomfortable in the heat. On day one, they committed to getting a tech sent out by end of day. We received a call later that day letting us know it would be the following day. On day two, the tech was able to come out in the afternoon. He quickly identified that he did not have the ladder required to service our unit - the dispatch was unable to locate a ladder, and they said they'd come back the following day. Now we are in day three. Our house temperature is still about 85 degrees during the day. I do not question the desire of the dispatch team or technicians - everyone has been aware of the situation and has tried to help. The lack of ability to help with the limited resources at hand for the service team is negligent and malicious. I would highly suggest that others who are looking at a major HVAC project look elsewhere - big box will likely have better service than this group. I will avoid Reeder at all costs going forward.