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          Find a Location

          AXA Partners US has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • AXA Partners US

              122 S Michigan Ave Ste 1100 Chicago, IL 60603-6115

            • AXA Assistance USA, Inc.

              703 NW 62nd Ave Ste 390 Miami, FL 33126-4675

            • AXA Partners US

              180 N Stetson Ave Ste 3650 Chicago, IL 60601-6709

            Business ProfileAXA Partners US

            Travel Insurance
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            122 S Michigan Ave

            Ste 1100

            Chicago, IL 60603-6115

            Visit Website
            (312) 935-3500

            Business hours

            8:00 AM - 7:00 PM
            Business Hours
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            Closed
            Closed

            Customer Reviews

            1.44/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            35 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            AXA Assistance USA offers assistance and support with:
            - Travel Assistance, insurance and security services that help travelers deal with unexpected events
            - Global Healthcare Solutions that help manage healthcare costs and identify sources of second medical opinions
            - Third Party Administrator that manages claims globally.  

            Products & Services

            This company offers assistance for travelers who are abroad by providing the following services: Travel and Medical Assistance, Second Medical Opinion, Roadside Assistance, ATM Protection, Healthcare TPA, Legal Assistance, Pharmaceutical Support, Security, and Concierge.

            Business Details

            This is a multi-location business.

            Find a Location

            AXA Partners US has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • AXA Partners US

                122 S Michigan Ave Ste 1100 Chicago, IL 60603-6115

              • AXA Assistance USA, Inc.

                703 NW 62nd Ave Ste 390 Miami, FL 33126-4675

              • AXA Partners US

                180 N Stetson Ave Ste 3650 Chicago, IL 60601-6709

              Headquarters
              122 S Michigan Ave Ste 1100, Chicago, IL 60603-6115
              BBB File Opened:
              2/19/1999
              Years in Business:
              65
              Business Started:
              6/1/1959
              Business Started Locally:
              6/1/1959
              Business Incorporated:
              5/17/1983
              Type of Entity:
              Corporation
              Alternate Business Name
              • AXA Assistance USA, Inc.
              Hours of Operation

              Primary

              M:
              8:00 AM - 7:00 PM
              T:
              8:00 AM - 7:00 PM
              W:
              8:00 AM - 7:00 PM
              Th:
              8:00 AM - 7:00 PM
              F:
              8:00 AM - 7:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Megan Prescott, Marketing Manager
              • Aziz Ismail, CIO & Transformation Officer
              • Ms. Renata Carbonara, Complaint Handler
              Contact Information

              Customer Contact

              • Ms. Megan Prescott, Marketing Manager
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Is travel insurance right for you?

              Customer Complaints

              35 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/28/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              I purchased trip insurance from *** for a trip to ******, on 08/24/2023 which was then cancelled because of the outbreak of hostilities in the country. My initial contact with the conpany was in the middle of November 2023. At this time the person I spoke with indicated a refund would probably be possible because of the circumstances. Other people going on the trip have received refunds from their respective companies. I have provided all the information requested from me. On subsequent contacts they ask for information I had already sent and then decided I was not due a refund. I spoke to them numerous times with different people. This situation was through no fault of mine, and they in fact had nothing to insure due to the trip cancellation. I feel a refund is in order and deserved.
              Read 34 More Complaints

              Customer Reviews

              18 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Anne T

              07/12/2024

              I was injured hiking in ******** and required emergency hip replacement surgery. We tried to use AXA's evacuation assistance for the return trip back to the **. They did nothing but delay us and add more stress to the situation, we waited for days expecting the get the help they promised. Finally, we gave up on AXA and made travel arrangements ourselves. Over 2 months later, I'm still trying to get reimbursed for my hospitalization and travel expenses. **************** is the worst I've ever experienced. They are trained stallers. If anyone answers the phone they put you on hold and disconnect you. DO NOT USE.
              Read 17 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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