ComplaintsforLKQ Corp

Used and Rebuilt Auto Parts

HeadquartersMulti Location Business

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
11/15/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In reference to invoice#********* I bought a used alternator from this vendor online as the local facility no longer take in person orders. I spoke with a ***resentative over the phone prior to purchase for quotes and was advised the quoted alternator was at my local facility and can be ready for pickup the next day if placed the same day. I did not place the order online only because I needed to make sure it was the right one. After confirmation, I purchased the exact alternator online with NO IDEA I WOULD BE CHARGED A $20 SHIPPING FEE AUTOMATICALLY. I went to the local facility the next day just to be told by a *** there the alternator was shipped and they did not understand why it was shipped when my address was only 2-3 miles away. No where on your website does it mentioned if an order was placed over the phone I will have the option to pick up compared to placing an online order it is mandatory to ship out a part with a fee included. I called customer ********************** TWICE and was told the manager or supervisor ***** was not available and did not have any idea when he can call me back regarding this issue. THIS IS POOR CUSTOMER ********************** FROM ALL ANGLES. I would like to request a refund of $20 IMMEDIATELY or I will get this escalated even higher up and submit a complaint with the ATTY ******* of TN of this isnt resolved quickly!
Business response
11/22/2024
Good day,

We are very sorry you're having such a frustrating experience. However, the part you purchased off our website on 10/29/2024 was for an Alternator. Our website does not offer customer pick *** and those ********************** must be shipped with *** or LTL carrier. We will offer you $20 on this order but on future orders placed on our website, please be aware that shipping will not be credited.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
11/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
When should I see the $20 credit ?

Sincerely,

******** *****
Initial Complaint
10/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
10/09/24 I bought a power steering pump from LKQ. 10/20/24 11 days later I have installed the pump and the pump was faulty. I misplaced the receipt along the way. I tried to call LKQ before leaving my house which is 35 miles each way to drive back and forth to LKQ. The phone had 3 extensions. One for finding the nearest location 2 for selling your car and 3 for finding the price for a part. Options 1 and 3 did not work. Turns out they dont have a working phone at that facility. So I called the 2nd option to talk to someone and they were no help either. They told me that I had to drive to the yard to talk to someone, so I did. Immediately upon arrival I had to pay 3$ each for my partner and myself to get into the building and yard. The guy at the counter tells me theres nothing they can do without the receipt. The date I bought it was on the part and I paid by card which I offered to show them the transaction. Still nothing they could do, I asked for a manager and he refused at first then I insisted. The guy behind the counter huffed, rolled his eyes and got the manager who immediately started telling me theres nothing he could do. I asked about the money for the entrance fee since we literally walked from one counter to another to ask about a return and he said there was nothing he could do there either. I asked if there was anyone I could call for corporate, he gave me the 1800 number that I originally called. I told him I already tried that and he shrugged his shoulders, said sorry, and walked to his office. So I called the 1800 number back and talked to the sales people again, who would not let me talk to a manager or supervisor even though they said he was there. They were rude and this entire company is shady, Im out a power steering pump, Worry free warranty, gas money both ways, and entrance fees for both trips for my partner and I, Im very disgruntled and I feel that they dont care.
Business response
10/30/2024
Good day,

We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased this item from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
10/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
About a year and a half ago I bought a ****** Sentra through *******. Upon getting the vehicle I took it to the shop because the check engine light came on, the shop told me Id need a new transmission, ******** warranty company ********** agreed to pay for it and I figured all good. Fast forward to a year and a half, the transmission blows up, leaving me stuck on the side of the road. I call silver rock they say the part has a 3 year warranty and just take it back to the shop to have it replaced. So I do this. The shop ends up calling me and telling me the warranty is through the supplier now since its on the part which is LKQ. The shop told me LKQ doesnt pay much for labor, and that Ill have to cover the difference which is going to cost me 1250 out of pocket, all because they put in a terrible part, Im frustrated but I agree to pay it as long as LKQ is covering the rest. Well the shop calls me yesterday and tells me LKQ agrees to cover the transmission, but they cant cover the labor costs until the old transmission is shipped back and they can inspect it. Im not sure what the old transmission would have to do with current labor costs, but the biggest thing is Ive been without a car for 2 weeks, and with this super slow process itll be over a month. I was told to give **** a call at LKQ but every time I call I cant get ahold of them. I understand businesses have processes, but this process is taking way too long. You guys are messing with peoples lives and livelihoods. I need my car back for work, so please help.
Business response
10/25/2024
Good day,

We are very sorry you're having such a frustrating experience. Please reply with an invoice for the par purchased, a location the part was purchased from or a claim number.
Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
10/28/2024

Complaint: 22410741

I am rejecting this response because:
The part was serviced through elevated auto repair, initiated through silverrock warranty claims. My warranty claim number is: 143656633
Im going on about 5 weeks without my car. This entire process has been awful.
Sincerely,

**** ********
Business response
11/12/2024
Good day,

We are very sorry you're having such a frustrating experience. A member of the facilities management will reach out shortly.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
10/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid for a premium engine and received an engine dumped on its side every sensor broken. Every hole was left un covered. And vin plate was removed from engine unable to identify if it was the one I ordered. Load was also unsecured engine was just on its side on a pallet no strap or anything
Business response
10/25/2024
Good day,

We are very sorry you're having such a frustrating experience. A full refund was initiated on 10-14-24

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
10/02/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Never the item that I ordered. And takes way too long to get delivered.
Business response
10/16/2024
Good day,

We are very sorry you're having such a frustrating experience. Your item was delayed in shipping because the item selected did not pass our quality inspection and was replaced. If you received the wrong part call ************* option 2 to discuss with a customer ********************** representative.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
09/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called to sale my car told them everything going on with the car they knew it had a lean on it they knew it was a 2015 they said theyll give me 640 for the car I said ok pick it up do I need any paperwork I dont have a title they said its ok they came and pick the car up I called to know when to pick the check up they said it going through checks on the car theyll call me back to let me know they called back and said the check is ready to be picked up I said again do I need to bring anything they said no come pick up the check I caught a taxi to the location when get there they ask for the title I said I told you I didnt have 1 you said it was ok the person at the location said they cant buy it cause its a 2015 with no title but they were told that before hand I said ok well can I have the car back they said it would be 65 dollars and I need to have a tow truck on hand when I pay the 65 cash I call who I talked to on the phone to remedy the situation the person said they would have a high up call me in 30 minutes to remedy but no call I called back the person said theyll get there higher up to call me in 15 no call so I need some help I feel like they knowingly tried to steal my car failed but extracted $65 and tow fee its wrong we had a verbal agreement multiple times and I checked over and over to make sure no time or resources were wasted but they lied
Business response
10/03/2024
Good day,

We are very sorry you're having such a frustrating experience. Please reply with the name of name and address of the facility you were working with. Please suply an invoice number or names persons you spoke to.
Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
09/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i paid $4302 for an engine for my 2006 jeep commander om march 02,2023.Since then my vehicle has been in the shop several times due to being sold a faulty engine.I have spent out thousands of dollars and have not even been able to enjoy the vehicle for 90 whole days .At this point I am over it and would just like a refund for the faulty engine I purchased and i will buy me another vehicle.The head gaskets for this motor got changed the beginning of this year and already it need new ones .This is unacceptable.
Business response
10/10/2024
Good day,

We are very sorry you're having such a frustrating experience. The purchaser of this part will need to contact us to open a new claim. The previous claims have been addressed and closed.

Respectfully,
Customer Relations | LKQ Corporation
5846 Crossings Blvd, Antioch Tn. 37013
Customer response
10/11/2024

Complaint: 22282728

I am rejecting this response because:Business says that seller is uncooperative and they have not been able to reach anyone or get a reply.

Sincerely,

Iesha Ford
Initial Complaint
09/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
PURCHASED A ***** AND A WARRANTY AND THE ***** WENT BAD WITHIN A LITTLE OVER 1000 MILES AND TOOK TO THE MECHANIC AND HE TOOK A PICTURE OF THE HEAT SEAL THAT WAS ON IT AND SENT TO LKQ AND HE SAID THAT IT WAS BARELY EVEN MELTED THAT IS HAD NOT GOTTEN THAT HOT BUT LKQ IS CLAIMING IT WAS RAN HOT AND DENIED THAT WARRANTY! WE NEED A REPLACEMENT ENGINE WITH AROUND THE SAME MILES AND THE REST OF THE WARRANTY WE PAID FOR.
Business response
09/16/2024
Good day,

We are very sorry you're having such a frustrating experience. However, a review of the heat tab picture shows that it di melt and the claim denial will stand.
Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
09/17/2024

Complaint: 22231843

I am rejecting this response because: I found out from the mechanic that LKQ rejected warranties all the time no matter what happened they find a reason to reject! This engine only had ***** miles on it when it messes up. I think they should replace it.

Sincerely,

*******************************
Initial Complaint
08/28/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Inquired about a label and got no communication or confirmation. Theres no pricing on the website. Then a few months later a sticker label shows up and demanding payment for a terrible quality product at 2x the price of another company that i ordered from after no communication. Ordered from the ********* labels division of LKQ corp.
Business response
09/17/2024
Good day,

We are very sorry you're having such a frustrating experience. We are in the process of issuing the requested credit on this order.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
08/23/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered an engine from automotix which must be a part of lkq because the paperwork says lkq corporation. On the website they list descriptions on their engines such as mileage and damage such as a damaged intake manifold.I ordered an engine that didn't list the oil pan being damaged, it wasn't noticeable on the pallet when it was delivered but noticeable after I stripped all the broken parts of the engine and lifted it on a hoist in order to install it. Their policy appearantly doesn't cover anything but the main block of the engine. Even though the oil pan is a structural component to mount the engine as well as integrated with the sump and oil filter. My problem isn't their policy. My problem is their deceptive practices in order to sell broken stuff. They list some damages on some engines to give you the impression that if you order an engine that doesn't list damaged parts, you'll get an engine without those damaged parts. In my specific case the engine that was being replaced had a rod go through the oil pan. I convinced the customer to spend a little more money just to buy an engine and the engine that shows up had a broken oil pan too, so now I have to tell the customer it will cost even more money and take even more time to buy an oil pan.I called and talked to someone, they had me send in pictures then without any communication or notice to me, I get a bill of lading for a return shipment for the engine I already put in the car, not just the oil pan. After seeing this I had to call the company again to see what was happening. They explained that it was a straight return, no fix, nothing for the time and money I've already lost with their shady business practices so my only option through them is to waste more weeks to ship back their broken stuff and order new stuff. I can't afford to keep s******* around. They should not be allowed to continue these deceptive practices to sell junk. Notice on the paperwork notes, condition a, damage 000.
Business response
08/29/2024
Good day,
The third party website that you purchased the part from offers a 12 month or ***** mile warranty on the long block assembly. This consists of the engine block and all it's internal parts, along with the cylinder head(s) and all it's internal parts. We will not be able to assist you further with this complaint

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer response
08/30/2024

Complaint: 22185819

I am rejecting this response because:
Listing damages to some parts, while not listing damages to other parts is a deceptive practice in order to sell broken junk. I've gotten plenty of junkyard engines and I have never in my life gotten something that had almost everything but the block and head broken. If there's a broken intake or oil pan, the companies I've worked for in the past have had the integrity to list that damage. Unlike your company who lists that damage on some engines so you can trick people into buying engines that don't list that damage such as you did to me. It's not that hard to do the right thing, but it's obvious your company has zero integrity.

Sincerely,

*************************
Business response
09/12/2024
Good day,
As stated previously, the parts that you state are damaged are not part of the long block assembly and not part of the sale. We cannot assist with this complaint.
Respectfully,
Customer Relations | **********************
**********************************************************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforLKQ Corp

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary