Business ProfileforLKQ Corp

AWFUL CUSTOMER **********************!! I called on 11/19/24 @4:35, spent 25 minutes on hold and it automatically disconnected because they closed. I called back and got sales, who is opened until 6pm and was met with unprofessionalism at its finest. I was told they arent able to do OT anymore and why they shut the phone lines down. Even if you are in queue, tough luck, you have to call back. I called again on 11/20/24 first thing @8:00 am and was yet again met with two separate awful customer ********************** representatives. LKQ charged me to ship a parts from a car I specifically requested due to color. I was told to do so on a phone call prior to ordering BUT was told today that they do not guarantee color and matter of fact the part that I am not getting is 1 mile away from the requested shipping address. I paid an extra $700 to have the parts shipped because of the color of the car ( body parts are what was needed) but instead they are shipping the parts from a mile away now and still charging me the shipping rate from the original location. I couldve picked the parts up to save money and instead Im being charged from my original ordering location. Im more than angry and was met with rude and unprofessional behavior. I asked for a mailing address to file a complaint and was refused to give one. The representative keep brushing me off and told me to visit the website on numerous occasions. I lost my cool and screamed back after being so frustrated and bring provoked. DO NOT ORDER FROM LKQ! You will regret it if you have anything go wrong!!! I WILL NEVER ORDER FROM THIS BUSINESS AGAIN AND CHOOSE OTHER REPUTABLE BUSINESSES!!