Business ProfileforDupage Medical Group, LLC

I went in for an urgent care visit on 11/21/2022 at the location at **************************, saw ********************************. I had already met my in network healthcare deductible PRIOR to this visit; The visit wasn't processed for five months for some unknown reason and the first bill I received for this DOS was in April of 2023. The bill was for $157 claiming the doctor was not/is no longer a duly physician and it was out of network. Even though I was at Duly facility being treated by a Duly physician at their urgent care. He was a Duly physician at the time of service. I don't know what happened from November to April; maybe he left Duly sometime after my date of service, as he is no longer anywhere on Duly's website or list of physicians. After contacting United Healthcare and Duly I was told **** made a mistake when submitting the claim. **** resubmitted the claim under a different doctors name who did not see me on that date of service, but a different doctor who I saw a month later, *******************. United managed to get everything corrected, sent me and Duly the updated Explanation of Benefits that showed I had previously met my deductible for that date of service and that all I owed for that claim was $30. I went back to **** explaining all of that, they said they had no received and EOB or check from United and that I owed the $157. I paid it only to avoid going to collections. Expecting to be reimbursed when the claim was corrected. I spoke again to Duly and United Healthcare on September 16th; United confirmed they were sending Duly a check for the contracted amount to pay for the visit and send the explanation of benefits again. However, **** is claiming they have not received any EOB or check from United HC. Point being, they are submitting saying I saw a doctor I did not see, because the doctor I saw no longer works there, and they will no reimburse me for the amount I did not owe them, but still got billed for. Duly/Dupage is a disaster of a healthcare system.