ComplaintsforCorelle Brands

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My order#:02825064. 2 Mugs broken in the package so contact to customer care for it so they offer different items than I ordered by saying that items which are I ordered not in stock. I go to Corelle's website and able to see that those items in stock and able to order by myself so I reply the same to customer support. Their response was funny that in stock from customer facing site but not from internal site. I requested for refund which should be equal to cost + tax + shipping, they agreed and issue refund (I double check with them as well and I have proof for it), when I check my account refund amount not equal to reorder amount from their site. I request multiple times and they keep arguing, now stop responding. Please help me with this.

  Business response

  05/04/2022

  Dear *******,
  
  My name is ****** Manual and I am a Supervisor here in the Instant Brands ************************
  
  I regrated to learn of your recent experience with your Corelle Order W002825064 as well as your interaction with our ************************ I appreciate you reaching out to share your experience with us and I am happy to assist.
  
  I have reviewed your file and regret the confusion which arose regarding your broken mugs. I am sure that having them arrive broken was disappointing enough. The information provided to you regarding those mugs and the refund must have been additionally frustrating.
  
  You were correct regarding the availability of the 2 Simple Lines mugs. They were at the time, and still are available. And,even though we have credited you for the original amount you paid for these items, I have made arrangements to have them shipped to your attention. You should receive them within the next 5-7 business days by *** ground. You will receive an email when the mugs ship.
  
  Additionally, as we understand the inconvenience that this situation has caused, as an additional goodwill gesture on the part of Instant Brands, I am crediting you for the additional $4.12 required to make up the difference if you had to replace the order.
  
  I hope you find the above resolution acceptable. We appreciate your loyalty to our company and hope that the two mugs will help complete your set.
  
  In the future, if I can be of service please let me know.
  
  Sincerely,
  
  *************************
  Consumer *********************************************

  Customer response

  05/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  It would be better if Corelle train their staff well and how to deal with customer so save lots of time and reputation of the Corelle. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  01/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a few pyrex 4 cups and 2 cup perex glassware in 2020. The lids are broken within the two years warranty period. I have been reached out pyrex warranty department by email and file replacement. It's been months and I did not hear Perex get back to me. The replacement cost for me to buy the replacement lids is almost the same price of buying a whole new set. During the pandemic, I have been working from home. I don't have microwave or dishwasher at home. It is all normal used. It must be the quality of the rubber that Perex is now using is in bad quality and caused the defection in a year. I am happy to provide the pictures to show the defective product.

  Business response

  01/25/2022

  Hello BBB,
  
  We spoke with ***** on December 1st and sent an email to her requesting images of the damaged items, and we did not receive a response from her. Upon receiving this notification, our ************* team reached out to her via phone today and was able to connect with her. We have processed an order for the requested replacements, and ***** will receive an email with tracking information once the order has shipped via UPS.
  
  Regards,

  
  ****

  Customer response

  01/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  12/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date of transaction: 10/29/2021 Website: https://www.corelle-***.store Order #: I received 5 different order numbers for only 1 order placed; ********, ********, ********, ******** and 20216133.Paid: $73.50 payment was made via PayPal I ordered Corelle dishware and have yet to receive it. I received a confirmation email stating that order was received. I have e-mailed the company multiple times and have received no response. I have called their customer service phone #************ during business hours, however, it does not matter what time I call, I always get an automated message saying to call during normal business hours. I have contacted my bank and they have temporarily refunded the money until they can investigate the matter.Detailed information below.CORELLE-***.STORE <****************************************************>To:*********************** Fri, Oct 29 at 4:30 AM Order Confirmation from CORELLE-***.STORE *********************** Thanks for shopping with us today!The following are the details of your order.Order Number: ******** Date Ordered: Friday 29 October, 2021 Detailed Invoice: https://www.corelle-usa.store/index.php?pnqwigvuwc=account_history_info&order_id=******** Products 2 x CorelleWinter Frost White 16-piece Dinnerware Set with *****" Dinner *************** for 4 (324) = $42.00 1 x CorelleWinter Frost White 1-quart Large Serving Bowl (750) = $5.00 1 x CorelleWinter Frost White *****" Serving Platter (715) = $7.00 1 x CorelleWinter Frost White 2-quart Large Serving Bowl (756) = $7.00 1 x CorelleWinter Frost White 30-ounce Versa Meal Bowls, 4-pack (699) = $12.50 Sub-Total: $73.50 Table Rate (Best Way): $0.00 Total: $73.50 This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to ******************************* Copyright (c) 2021 CORELLE-***.STORE. Powered by Zen Cart This email is sent in accordance the ** CAN-SPAM Law in effect 01/01/2004.

  Business response

  12/17/2021

  Dear *****,
  
  My name is ************************* and I am a Supervisor here at the Instant Brands ************************ Thank you for contacting the Better Business Bureau. And through them us.
  
  We regret to hear of the experience you have had and have checked into this situation further. From the information you provided, it appears that you made a purchase from an unauthorized website that is not affiliated with Instant Brands. We take these matters seriously and take steps to ensure websites such as this are reported when they are brought to our attention for both your and our protection. In the case of CORELLE-USA.STORE, the website has since been taken offline and is now redirecting to our official page at www.corelle.com. Any orders made on the unauthorized website are unable to be accessed by our team.
  
  As you stated that you made a purchase through the unauthorized store, we urge you to contact your financial institution, as you have done, to dispute the charge as there is no guarantee any ordered products will be received.
  
  If you are interested in our Corelle products, our website may be found through the link below. We are happy to offer a 20% discount off your next order. Just give us a call at ************** M-F 9:30 am - 4pm ET and mention this email. 
  
  www.corelle.com
  
  We hope this helps. Please do not hesitate to reach out if there's anything further we can help you with.
  
  Sincerely,
  
  *************************
  Instant Brands Customer Care
  **************
  Monday Friday, 9:30 am 4:00 pm EST
  https://www.instanthome.com/

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩