Business ProfileforFederal Warehouse Company

Piled Up, Broken, Not Delivered If I could give less than 1 star I would. They had stuff piled to the roof in their truck and boxes piled on top of stuff that said "Do not stack" Boxes labeled "This side up" sideways with stuff on top. They're supposed to be final mile "white glove" delivery, however, they never even unboxed the items to check them after the LTL carrier delivered them at their terminal before they brought them to me. They just piled my bedroom set into a truck full of stuff. Imagine if they come back after a new part is received by them and open another box and something else is broken, then do they drive off with my whole order again and I wait again and then we repeat the process? They would only leave my order if I said they could pile it up in my garage in parts until such time as new parts arrived and then they would return and bring it inside and put it together. While I paid 199 for them to bring it in and assemble it, it's important to know that the retailer that sold me the order has also paid a portion of the shipping and it is more than what I paid. This isn't just the 199 delivery fee, its the 3000.00 I paid for the goods they have piled up in their truck with zero care at all that will now ride around with them for the day and sit in some kind of storage until... whenever... My order sat with them for a week because they only deliver to my area Thursdays. Based on what I see they are not careful with things at all and I can't even imagine what else is broken. When you call you get voicemail. I had the retailer I bought my set from on the phone as the truck was driving away while I was still trying to even get a copy of the photo of the broken item. Clearly the supervisor the truck crew was talking to is not qualified to be in his position and a company thay allows this kind of thing to go on doesn't deserve to be in business. They did not take care with my things and did not perform the service I paid for. I will not go away until this is fully resoved to my satisfaction and if I have to go after them with a lawyer I will. I want my stuff checked for damage and delivered and set up as agreed.