Business ProfileforHeartland Family Dental Care

I had an implant done by *************. *********** place the crown with abutment I believe it was
tooth 11 and 12. On the opposite side an implant was done and ** *** also placed a crown
and an abutment. On the right side a small amount of food was gathered between the crown
and my own tooth but on the left side whenever I attempted to chew anything the gap was so
large food was gathering between my tooth and the crown, the more I chewed and ate the
more painful it became. Food was packing in that large gap at the gumline. It's not possible to
even complete a dinner without having to get up and floss to remove the food.
On my next visit with ** *** he concurred that there was a large gap between my tooth
and the crown he offered to fill it with filling material, but he didn't have time to do it at that visit.
At my next visit a couple weeks later I mentioned it again explaining it was very painful and I
would like to have it fixed, at this visit he said well in your tooth next to the crown you have a
filling what I can do is take that entire filling out fill it again and then close the gap but he didn't
have time to do it at that visit. I went to see ************* and he stated he could put another
implant in position 12 and I could get two separate crowns that would have fit much better. **
***** also put an implant possibly position 21 and *********** ordered the crown for 21 and
again another abutment when I went to the office to have the crown glued I was told my
appointment was 2:00 PM not 2:30 and the ** probably wouldn't be able to see me. iI was a
simple procedure simply gluing in the crown when I asked her what exactly was he doing on
that day she stated you're having a bridge done I was not aware of any bridge work being
done. I questioned the $2700 bill that I had received prior to coming in that day I asked her for
a print out of the billing and I left the office. When I got home what she provided was what the
office charged me and what I paid there was no acknowledgment of any insurance
reimbursement so the documentation she gave me was useless.
On Friday June 21st I sent a text asked for a billing receipt from 2022 to the present
showing the dental procedure performed, how much they charged, insurance allowable,
insurance paid and how much I paid. I was told it was provided to you on May 1st But that
document contained no insurance reimbursements. It appears they are unable to provide any
evidence of how much my insurance company paid. In her text she repeatedly mentioned
EOBs and that she could not provide EOBs
In the next text message she stated that the account would be leaving her hands and
send for collections. I advised her due to the dispute and her inability to provide any
documentation as to how she calculated the $2700 I owe, I advised her it would not be a good
idea to forward a disputed item for collection. She responded back I cannot supply you with
information as to how much the insurance company reimbursed us she said she would
proceed and forward the account for collections regardless of the dispute, and then
sarcastically stated HAVE A GREAT DAY!
Due to how painful the crown in position12 is it has to be removed and replaced with
one that fits properly it's illogical to remove a filling from a good tooth next to it to fill in the gap
and there was no mention of doing this no charge. I don't want a perfectly good filling to be
removed to fill up the gap of a improperly fitting crown, I want to be reimbursed for the
improper crown fitting and the abutment
I'd like the office to clarify in writing through BBB that they are unable to document and
show me how much reimbursement they received from my insurance per procedure.