Business ProfileforAmerican Mattress, Inc

I am writing to formally bring to your attention my ongoing issue with American Mattress, a company from which I purchased a mattress by phone on October 2, 2024. Since placing this order, I have experienced extensive delays, poor communication, and unresolved refund requests. Summary of Events: 1. Initial Purchase: I ordered a mattress from American Mattress by phone on October 2, 2024, relying on the assurances of their sales representative that the delivery would be timely. 2. Lack of Communication: Despite several follow-up calls and promises from American Mattress staff to return my calls regarding the order status, no one followed up. After numerous attempts, I was eventually told that my refund request was denied.3. Medical and Time-Sensitive Need: As I am currently eight months pregnant and managing significant back pain, the prompt arrival of this mattress was essential to my well-being. Additionally, I am preparing for an upcoming move, and the delays have caused added stress and complications. Had I been informed of the long wait, I would have purchased a mattress from a closer location to meet my immediate needs.4. Repeated and Ignored Refund Requests: I initially requested a refund two weeks ago, well before the mattress had shipped, due to the delays and lack of communication. This request was disregarded, and I received no callback. I repeated my request on October 16, 2024, but was again ignored. Finally, on October 25, 2024, after waiting 23 days and taking time off work to receive the mattress, I learned that it was not arriving that day and that a refund was no longer possible.Issue of Concern: American Mattresss actions amount to a breach of good faith in business, failing to provide clear information on delivery times, refusing to honor refund requests despite significant delays, and not communicating essential updates. Their conduct also falls under unfair business practices as outlined by consumer protection laws.